NG not offered as install option on AMD A6-5350M

[Gopher John]

I'm running Avast Internet Security on Win 7 SP 1.  On a clean install of AIS 2015 10.0.2208 on my Leveno Thinkpad with processor AMD A6-5350M with Virtualization enabled in the bios, NG is not offered as an install option.  When I ran Securable from GRC, it indicated that virtualization was enabled and available.

[Eddy]

Have you checked at the installed components?
Is NG installed according to them?

Laptops are not known for having a large drive, could be that NG didn't installed because of lack of space.

[Gopher John]

Have you checked at the installed components?
Is NG installed according to them?

Laptops are not known for having a large drive, could be that NG didn't installed because of lack of space.

No, NG did not install as it wasn't offered as a option.  The hard drive is 1 terabyte, with 95% free.  The machine is about 2 months old.

[Gopher John]

I don't want this thread to die without a solution.

Is there a more definitive utility that can verify whether hardware virtualization is available and truly enabled on this machine?

[Eddy]

https://forum.avast.com/index.php?topic=160838.msg1153155#msg1153155

[Gopher John]

https://forum.avast.com/index.php?topic=160838.msg1153155#msg1153155

I downloaded CoreInfo as mentioned in the post above.  The results on the Lenovo AMD is

AMD A6-5350M APU with Radeon(tm) HD Graphics   
AMD64 Family 21 Model 19 Stepping 1, AuthenticAMD
HYPERVISOR   -   Hypervisor is present
SVM          *   Supports AMD hardware-assisted virtualization
NP           *   Supports AMD nested page tables (SLAT)

I did already do an Avast Repair via Control Panel |  Remove a program | Repair which didn't work.  I also uninstalled Avast, rebooted and ran AvastClear which entered Safe Mode, rebooted and then reinstalled AIS.  There was no option for installing NG, which indicates for some reason the AIS install doesn't think virtualization is available on this machine.

However, Speccy from Piriform shows AMD virtualization available and enabled.  That's  3 utilities that show virtualization enabled.  Why does Avast not consider it available?

[Eddy]

Have you checked at the installed components?
Is NG installed according to them?

[KevTech]

I did already do an Avast Repair via Control Panel |  Remove a program | Repair which didn't work.

After Avast is installed....Have you tried change instead of repair?

[Gopher John]

NG is NOT installed, as it is not even offered on the list of components during a custom install.  The NG folder doesn't exist in C:\Program Files\Avast Software\Avast.

I did also select Change, but even there NG is not offered as an option.  NG has never been offered as an option on this machine.

[Eddy]

That is strange as it seems your system does support it.
What motherboard do you have?
Perhaps that gives a clue about what is going on.

[Gopher John]

The motherboard is LENOVO 20B20011US (Socket FS1r2).

CPU info..

CPU
      AMD A4/A6/A8/A10
         Cores   2
         Threads   2
         Name   AMD A4/A6/A8/A10
         Code Name   Richland
         Package   Socket FP2 (904)
         Technology   32nm
         Specification   AMD A6-5350M APU with Radeon HD Graphics
         Family   F
         Extended Family   15
         Model   3
         Extended Model   13
         Stepping   1
         Revision   RL-A1
         Instructions   MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, AMD 64, NX, VMX, AES, AVX, FMA3, FMA4
         Virtualization   Supported, Enabled
         Hyperthreading   Not supported
         Bus Speed   100.9 MHz
         Stock Core Speed   2900 MHz
         Stock Bus Speed   100 MHz
         Average Temperature   85 °C
            Caches
               L1 Data Cache Size   2 x 16 KBytes
               L1 Instructions Cache Size   64 KBytes
               L2 Unified Cache Size   1024 KBytes
            Cores
                  Core 0
                     Core Speed   1412.7 MHz
                     Multiplier   x 14.0
                     Bus Speed   100.9 MHz
                     Temperature   84 °C
                     Threads   APIC ID: 0
                  Core 1
                     Core Speed   1412.7 MHz
                     Multiplier   x 14.0
                     Bus Speed   100.9 MHz
                     Temperature   85 °C
                     Threads   APIC ID: 1

[Para-Noid]

This is strange as your processor shows it has the virtualization technology.

See http://www.cpu-world.com/Compare/37/AMD_A6-Series_for_Notebooks_A6-5350M_vs_Intel_Mobile_Celeron_Dual-Core_T3100_%28Socket_P%29.html

[KevTech]

What does the setup log show?

Will be in: ProgramData\AVAST Software\Persistent Data\Avast\Logs

edit: look for IsNgSupported in the log.

[Eddy]

Indeed strange as it also shows it is enabled.
Perhaps something to try.
1] Remove avast (use also the removal tool)
2] Reboot
3] Reboot and enter the bios
4] Disable the hardware virtualization there
5] Boot in normal mode
6] Reboot and enter the bios
7] Enable virtualization
8] Boot
9 Install avast (custom install)

[Gopher John]

What does the setup log show?

Will be in: ProgramData\AVAST Software\Persistent Data\Avast\Logs

edit: look for IsNgSupported in the log.

I quote one line.
[19:14:14] [info   ] [productcond    ] [ 5076: 5096] IsNgSupported: virtualization technology is probably disabled in BIOS

This is not true.  Virtualization is obviously enabled in the bios, and 3 utilities confirm it.