Anti-Theft: We are unable to connect to your device

[REDACTED]

Hello,

Avast web interface says "We are unable to connect to your device" when I try to send "mark as lost" or "locate" commands.
This used to work, haven't changed a thing, probably an Avast server problem?
Would like to find a solution ASAP, since the phone is actually lost.

Thanks for any advice!!!

[REDACTED]

HELLO???!!! 

[REDACTED]

No, we have no problem on my avast; did you lost your device? In case of yes, it just means that the bad guy turned off the wifi/4G. Please try to send a SMS or binary message.

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I have the same problem on two phones. Was thinking about purchasing the full version to unlock other features, but dont want to, as long as it dosnt work.

[Asyn]

I have the same problem on two phones. Was thinking about purchasing the full version to unlock other features, but dont want to, as long as it dosnt work.

Seems you use an outdated version, there's no paid version anymore.

[REDACTED]

I have the same problem

Seems you use an outdated version, there's no paid version anymore.

Realy? A couple days ago from Google play. And outdated?!

[Asyn]

Which version of AAT is installed..?

[REDACTED]

3.1.7863

[Asyn]

3.1.7863

Latest version of AAT is 4.1.x

[REDACTED]

Well, than whuy it isn't available in Google play? And where to get it?

[Asyn]

Well, than whuy it isn't available in Google play? And where to get it?

Either your Android version isn't supported anymore or it hasn't been rolled out in your region yet.
You could try the latest beta: https://www.avast.com/faq.php?article=AVKB250