Avast User Interface opening

[REDACTED]

HP computer Running WinXP Pro, SP3 and Avast 2015.10.0.2208

When I turn on my computer the Avast User Interface opens also.  It just started to do this. How do I get this to stop?  I updated Avast and got the same thing.

Thanks

Henry    hsknoll@comcast.net

[Asyn]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

[bob3160]

HP computer Running WinXP Pro, SP3 and Avast 2015.10.0.2208

When I turn on my computer the Avast User Interface opens also.  It just started to do this. How do I get this to stop?  I updated Avast and got the same thing.

Thanks

Henry    xxxxxxxxxxx@xxx

Unless you enjoy SPAM, please don't post your email address on an open forum.

[Michael (alan1998)]

Unless you enjoy SPAM, please don't post your email address on an open forum.

I actually like reading spam I get. It can very funny sometimes!

Regardless, follow Asyn's advice. If that doesn't help, follow this guide and post the needed logs.

[REDACTED]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

I did what you said and it didn't change anything.  Avast still opens when I turn on the computer. 

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[REDACTED]

Avast free ver. 2015.10.0.2208

Using but only when I request a scan:

MalwareBytes
SuperAntiSpyware
SpywareBlaster

Always have used Avast.

I tried suggestion one above, to "repair" and that didn't work.  I upgraded Avast and that didn't work either. 

I have three other computers that are set up the same and they behave themselves.  This one was fine but just started this Interface opening a couple of days ago. It's my wife's computer and she doesn't download software.

I tried using Adware-Removal-Tool and that removed some "Conduit" items, but that didn't help either.

Henry

[Michael (alan1998)]

Henry, can you see my instructions in reply #3 the word "this" is clickable.

[REDACTED]

Just shooting from the hip.

Do you have any program like mail client or messenger where you have to set your AV to check files you download. See if you set it with avastui.exe. It should be set with ashQuick.exe.

This used to happen with the old msn Messenger or Windows live Messenger.

[REDACTED]

I have Avast to check files I download.  I don't understand the rest of your post. I don't know where to change the setting you suggested.

[bob3160]

I have Avast to check files I download.  I don't understand the rest of your post. I don't know where to change the setting you suggested.

Which download manager and what is the program you assigned to check the downloads ?? What is listed in the download manager

[REDACTED]

Henry, can you see my instructions in reply #3 the word "this" is clickable.

I did see it but I'm not smart enough to do all that.  I did run free MalwareBytes and that didn't help.

[DavidR]

I have Avast to check files I download.  I don't understand the rest of your post. I don't know where to change the setting you suggested.

In order for you to have download managers call your antivirus program scan downloads - then you have to give it the command line address to the scanner C:\Program Files\AVAST Software\Avast\ashQuick.exe. If however you gave it the wrong command - C:\Program Files\AVAST Software\Avast\avastui.exe, then all it would do is open the avast User Interface.

Hopefully that would explain the differences. However if this is opening on boot then I rather doubt that is the problem as you wouldn't be downloading files on boot - or I don't think you would be downloading files.

How do you have avast check files that you download ?

This should happen automatically (without having to do the above) as the web shield should scan files being downloaded.

The file shield scans newly created (saved downloaded files are essentially new) executable or targeted files that represent an immediate risk if run.

So you shouldn't need to take any other measures to scan downloaded files.

[DavidR]

Henry, can you see my instructions in reply #3 the word "this" is clickable.

I did see it but I'm not smart enough to do all that.  I did run free MalwareBytes and that didn't help.

In all honesty I think that those measures are somewhat premature as it doesn't look like we are chasing malware but a program issue - otherwise I would expect to see other symptoms.

[bob3160]

Henry, can you see my instructions in reply #3 the word "this" is clickable.

I did see it but I'm not smart enough to do all that.  I did run free MalwareBytes and that didn't help.

In all honesty I think that those measures are somewhat premature as it doesn't look like we are chasing malware but a program issue - otherwise I would expect to see other symptoms.

I agree. Why call in the bulldozer when at this time, all you need is a duster.