Rahul,
check how you paid and from what account, because that will be where the refund will be send to.
It looks to me you only checked one bank account, but if you made the payment through another bank account, paypal, credit card or something like that, it can be the money was refunded to that.
You can ofcourse ask avast to what (bank) account the money was transfered to.
I suggest you do so and check if it was received.
cridgejm,
Hi Eddy -- yes, 3 Avast tickets created and submitted.
As has been explained over and over again, submitting a new ticket/changing a existing one will put you back to the bottom of the stack. That means it will take more time before you get a response/get helped.
The problem is that AVT is not Avast but a sub-contractor and they do not seem to work to the same ethical standard as does the real Avast.
Indeed, it is a sub-contractor. And (in my opinion) they don't even come close to giving decent help/support. It is always "It is your system that is at fault, but if you pay us now we will solve it"