Author Topic: AEA console won't launch  (Read 2489 times)

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Offline bradstone68

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AEA console won't launch
« on: December 12, 2014, 10:42:02 PM »
I have a new issue I was hoping someone had some experience with and could possibly help. The AEA Console won't launch for me. I'm not sure exactly which logs to look at but don't see much of note in C:\Program Files\AVAST Software\Enterprise Administration\DATA\log. I went ahead and attached those zipped logs to this post just in case... I have tried rebooting multiple times, restarting related Avast services, and tested the DB connection using EAS Maintenance. Following a reboot when I hit the AEA Console shortcut I do get the splash screen but it eventually goes away and nothing follows. Any help would be appreciated.
Brad Stone

Offline jgraupman

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Re: AEA console won't launch
« Reply #1 on: December 30, 2014, 08:51:03 PM »
Mine occasionally does this too. It flashes like it will open but then the console fails to display. Looking in task manager I could see it running too.  I've found though that if I end the task and then try opening it a second time it usually opens. Not sure why it failed the first time, but so far I've been able to eventually get it to open this way.