Author Topic: Grimefighter support ticket  (Read 1375 times)

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Offline dane1975

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Grimefighter support ticket
« on: December 17, 2014, 12:03:13 AM »
I guess I have problems like everyone.

My issue with Avast is that they said, they would get on this within 24 hours, as I am a paid subscriber already. Now days later, I haven't heard a peep.
Then I go to check on the status of my ticket, and I try to log in with my username and password, and I cant... SO I cant check on the status.

Taking two weeks is really unacceptable, and a company like Avast should know this. They will quickly lose clients, if something as important as customer service is non-existent.

Anyway. I have a Surface Pro 3 running Windows 8.1 - didn't know that Grimefighter apparently doesn't support that. Didn't see it was mentioned anywhere when I paid and downloaded the software.
I am still using the paid anti-virus program and happy with it.

-An unhappy customer!

Offline Davidek

  • Avast team
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Re: Grimefighter support ticket
« Reply #1 on: December 17, 2014, 11:30:49 AM »
Hi dane,

Please post your support ticket here and I will push our refund team to expedite it.

Another point to mention, we will support Win8.1 fully by mid-February.  There are some Win8 and 8.1 systems we do support now but those are running BIOS.  Yours is probably running UEFI boot mechanism.

Sorry for the frustration.  Please post your ticket here.

Davidek