Author Topic: cant install Malwarebytes' Anti-Malware  (Read 5826 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
cant install Malwarebytes' Anti-Malware
« on: December 22, 2014, 04:32:57 PM »
Hi, i have problem with malware, i read a posto and try to get installed Malwarebytes' Anti-Malware, but it comes a error related with FRST64.EXE COMMON LANGUAGE RUNTIME DEBUGGING SRVICES

PROCESSES ID= 0xef71a2, Tread Id=0xef4545 (15680837)

Please, how i fix it.
« Last Edit: December 22, 2014, 04:38:33 PM by elebola »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: cant install Malwarebytes' Anti-Malware
« Reply #1 on: December 22, 2014, 04:54:01 PM »
follow instructions here  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool ... run as instructed and attach the two diagnostic logs


REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #2 on: December 22, 2014, 05:21:36 PM »
Segui los pasos, ejecute como administrador, me sale un error, adjunto imagen del error

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: cant install Malwarebytes' Anti-Malware
« Reply #3 on: December 22, 2014, 05:36:12 PM »
Download a fresh copy of FRST please, Farbar believes he has now fixed that error

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #4 on: December 23, 2014, 01:12:31 AM »
@ essexboy

elebola came to the Spanish forum with an infected pendrive which hid multiple folders in his/her computer. I said to come here if he/she knew English otherwise to go to forospyware. I will help if necessary. One question. If he downloads FRST again, wouldn't he need to get rid of the one he already have ?

@ elebola

Essexboy quiere que descargues una copia fresca de FRST. Preferiblemente a tu escritorio, pero espera que conteste mi pregunta de que hacer con el que ya descargastes y despues te dare mas indicaciones.

Nota. Los problemas con con la instalacion de MBAM esta relacionado a la infeccion que tienes. Debes de tener paciencia y esperar instrucciones.

Offline Michael (alan1998)

  • Massive Poster
  • ****
  • Posts: 2768
  • Volunteer
Re: cant install Malwarebytes' Anti-Malware
« Reply #5 on: December 23, 2014, 02:13:55 AM »
@ essexboy

elebola came to the Spanish forum with an infected pendrive which hid multiple folders in his/her computer. I said to come here if he/she knew English otherwise to go to forospyware. I will help if necessary. One question. If he downloads FRST again, wouldn't he need to get rid of the one he already have ?

No. He just needs to ensure he runs the Correct and updated version of Farbar. (So if that means he'd prefer deleting the OLD one, then yes).

If FRST detects and update, it'll automatically make a folder Called FRST - Old (Or something like that) and place the Newest version in the the previous directory of the old one.
VOLUNTEER

Senior Security Analyst; Sys Admin (Linux); Forensics/Incident Response.

Security is a mindset, not an application. Think BEFORE you click.

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #6 on: December 23, 2014, 01:56:36 PM »
thanks, i download a correct version time after time and i cant get it installed, always the same error, i have win 7 64 bits.

@iroc9555 tienes el link del forum en español para exponer mi caso.


Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: cant install Malwarebytes' Anti-Malware
« Reply #7 on: December 23, 2014, 04:08:40 PM »
OK I will pass that on to Farbar again

Clean the USB with MCShield

Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives

Plug in the drive and McShield will start a scan

Then get the log which will be located under the logs tab on the main page

And post that


I will be off line now for a few days so maybe a visit to forospyware would be better

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #8 on: December 23, 2014, 08:59:46 PM »
Mejor que busques ayuda en el foro de español de forospyware

https://forum.avast.com/index.php?topic=163306.msg1164895#msg1164895

Thanks essexboy for your help, and have a Merry Christmas.

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #9 on: December 27, 2014, 05:00:32 PM »
para los que tengan el mismo problema, en este link encontre ayuda que detuvo el proceso del malware y me permitio realizar lo recomendado

http://www.forospyware.com/t499460.html

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #10 on: December 29, 2014, 01:01:37 PM »
I think i solved the problem, my avast after this attack is working normaly, or i need to reinstall

i send reports

REDACTED

  • Guest
Re: cant install Malwarebytes' Anti-Malware
« Reply #11 on: December 29, 2014, 03:10:01 PM »
If Avast is in green and it says you are protected, it is working and you do not need to reinstall.