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Author Topic: IYogi who are these guys?  (Read 3961 times)

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IYogi who are these guys?
« on: December 27, 2014, 02:13:08 AM »
Hi, Help required!
I had a support group called IYogi delete my paid for Avast protection to install their own.
How do I fix this so that my system is secured by Avast again? My account details show that I'm a "free" Avast user this is not correct. I purchased 1 3 year subscription which has a year to run, I have the registration account details.
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Offline Asyn

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Re: IYogi who are these guys?
« Reply #1 on: December 27, 2014, 07:40:09 AM »
- Which Avast..? (Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: IYogi who are these guys?
« Reply #2 on: January 02, 2015, 11:31:54 PM »
1-2-2015 and iYogi is still out there trying to jack my computer and sell me stuff I don't want.  Not Cool!!  I had allowed them access to my computer thinking I'd contacted Avast.  I hadn't.  The only way to turn their computer sucking software off was to delete them from my control panel.  These guys are only there to rip you off!  They're at http://www.install-antivirus.com/4231028/avast/avast-support.html?gclid=CNOcvNOs9sICFUZbfgod5moA9A if you want to see how they look like they represent Avast.com - but they don't. 
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Offline DavidR

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Re: IYogi who are these guys?
« Reply #3 on: January 03, 2015, 01:10:26 AM »
They don't represent avast, some considerable time ago they did provide third party support - but they got fired by avast for not providing that service. Many of their staff were more interested in getting you to purchase an annual computer support package (nothing to do with avast support).
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: IYogi who are these guys?
« Reply #4 on: January 03, 2015, 01:50:59 AM »
They clearly say on that page:
Quote
iYogi is an independent service provider of remote tech support for third party products.
That really doesn't sound/look like they represent avast.
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Offline CraigB

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Re: IYogi who are these guys?
« Reply #5 on: January 03, 2015, 10:06:52 AM »
Quote from: Eddy on January 03, 2015, 01:50:59 AM
They clearly say on that page:
Quote
iYogi is an independent service provider of remote tech support for third party products.
That really doesn't sound/look like they represent avast.
Looks like they're trying to represent Avast to me ??? http://www.install-antivirus.com/4231028/avast/avast-support.html?gclid=CNOcvNOs9sICFUZbfgod5moA9A

Looks like iyogi are running a scam so Avast might want to look into this :o
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Offline Eddy

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Re: IYogi who are these guys?
« Reply #6 on: January 03, 2015, 05:16:02 PM »
Craig,
you, me (and others) are also offering support for avast.
Does that mean we are (trying to) represent avast?
I don't think so.
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Offline DavidR

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Re: IYogi who are these guys?
« Reply #7 on: January 03, 2015, 06:34:36 PM »
Quote from: Eddy on January 03, 2015, 05:16:02 PM
Craig,
you, me (and others) are also offering support for avast.
Does that mean we are (trying to) represent avast?
I don't think so.

The difference being we don't create web pages to make it look like they are supporting/acting for avast.

At the very least what they are doing is deception - it is entirely possible to say you offer support for anything (avast, avg, kaspersky, Microsoft windows, etc. etc.), which doesn't mean that this is official support on behalf of the various companies.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline VojtaN

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Re: IYogi who are these guys?
« Reply #8 on: January 05, 2015, 10:10:39 AM »
Thank you for letting us know. This page doesn´t say it is an official Avast support however I am going to contact them and ask them to make a messaging more clear.
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