Author Topic: Windows 7 keeps restarting to Grime Fighter  (Read 3107 times)

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Offline yf19pilot

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Windows 7 keeps restarting to Grime Fighter
« on: December 30, 2014, 05:43:30 AM »
This morning I 'woke' my computer from sleep mode and tried to go online. Within five minutes of turning on my computer, it restarts (uncommanded) to GrimeFighter. I did not have it scheduled to run. I press the x to exit to Windows, it barely loads before it restarts again. This time I let GrimeFighter do it's thing. When it finishes, it boots to Windows, but as soon as the Avast! services are loaded, the computer restarts again to run GrimeFighter.  It will not let me run Windows. I see this product has a lot of issues, so I think I will just uninstall it if it is going to be this way.

Offline yf19pilot

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #1 on: December 30, 2014, 06:45:02 AM »
Fixed.  Started in Safe Mode, uninstalled everything except the basics for Avast Anti-Virus.  How do I cancel the license for GrimeFighter?  I don't want it renewing on me or anything silly like that.

Offline ericv2

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #2 on: December 30, 2014, 02:27:31 PM »
yeah I just started experiencing the same thing, only my system rebooted itself suddenly with no prompting from me. it then kept spontaneously rebooting with every third being into Grime Fighter. I thought something had infected my computer (and I am very paranoid about security). Right before I restored to a known good backup I figured rebooting to Safe Mode and removing Grime Fighter would do the trick and it did.

I am within the refund time...

Offline schmidthouse

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #3 on: December 30, 2014, 05:52:22 PM »
yeah I just started experiencing the same thing, only my system rebooted itself suddenly with no prompting from me. it then kept spontaneously rebooting with every third being into Grime Fighter. I thought something had infected my computer (and I am very paranoid about security). Right before I restored to a known good backup I figured rebooting to Safe Mode and removing Grime Fighter would do the trick and it did.

I am within the refund time...

You can submit a ticket for a Refund, explaining your situation/issue in detail.
Process for response/resolution can take 10-15 Business days.

Submit a ticket:        https://support.avast.com/Tickets/Submit
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.8.2427b/Secureline VPN v.5.7.5118b/ADU v.20.1b/ASB v.85b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.8.2427b/ADU v.20.1b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
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Offline ericv2

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #4 on: December 31, 2014, 03:05:09 AM »
That's fine but I think some type of analysis of the problem and resolution would be preferable for everyone.

Offline jayjay82

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #5 on: January 03, 2015, 05:05:50 PM »
I have the same problem. Grime Fighter begins very soon after my laptop boots up.  It runs, then restarts my computer, then begins the routine once again over and over! Avast, please help us! I love your software and Grime Fighters but this is not acceptable!

Offline schmidthouse

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Re: Windows 7 keeps restarting to Grime Fighter
« Reply #6 on: January 04, 2015, 05:49:39 PM »
Being the Holidays are coming/have come to an end, Hopefully, there will be some support response from an Avast team to your issues soon.
Users have experienced many technical issues all of which can be read about in this Sub-Forum, Also technical support is extremely slow in coming.
If there is no resolution to you specific issue then I suggest you submit a ticket as I have directed in my above/previous post.
Unfortunately, Do not expect response to be immediate 
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.8.2427b/Secureline VPN v.5.7.5118b/ADU v.20.1b/ASB v.85b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.8.2427b/ADU v.20.1b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION