Mail shield wont start in Windows 8.1 - Avast Free

[REDACTED]

Hi

I have recently done an upgrade and went from Windows XP to Windows8.1.
Complete clean install onto new hard drive as well.

I have been using Avast Free Antivirus for a few years now with no issue.
I have Avast free antivirus 2015 Installed now
But with this new install the Avast icon constantly has an Attention Icon. When I click it,  it says" Some of your real time shields are turned off"
There is a button to click to resolve all but nothing happens when I click it. I also try click turn on. But nothing

Looking further I see it is my mail shield that is off and nothing I can do will turn it on.

Please advise

[bob3160]

Hi

I have recently done an upgrade and went from Windows XP to Windows8.1.
Complete clean install onto new hard drive as well.

I have been using Avast Free Antivirus for a few years now with no issue.
I have Avast free antivirus 2015 Installed now
But with this new install the Avast icon constantly has an Attention Icon. When I click it,  it says" Some of your real time shields are turned off"
There is a button to click to resolve all but nothing happens when I click it. I also try click turn on. But nothing

Looking further I see it is my mail shield that is off and nothing I can do will turn it on.

Please advise

Welcome to the forum.

2 remedies:
1 Repair of Avast (try this first) Control Panel > Programs and Features > Select Avast> Select Repair
When the repair finishes, Reboot your system - If this doesn't work then go on to the next step.
2 Clean install of Avast - see my signature for directions How to Successfully Install Avast.

[REDACTED]

Thank you for the welcome and thank you for the excellent advice.

Step1 worked 100% 

[bob3160]

Thank you for the welcome and thank you for the excellent advice.

Step1 worked 100% 

Your welcome. Happy to hear everything is now OK.