Samsung Galaxy Note II Issue

[REDACTED]

I have a Samsung Galaxy Note II with Avast downloaded. From the website I can set off the siren and GPS track the cell phone however when I attempt to call in to the phone the phone's screen goes black with only a few icons at the top lite up. The phone will not allow any changes to take place as the screen remains black and I voice can be heard asking for a password for receiving the call. Anyone have this issue before....help!

[Eddy]

It is not a issue, that is how it is supposed to work.
Someone from avast already explained this in another thread.

https://forum.avast.com/index.php?topic=162947.msg1171734#msg1171734

Please use the search option before posting.

[REDACTED]

I do not believe the issues are the same. I can track my phone and send a siren alert......but I can not call in as the phone wants a password however the screen is blacked out and locked. Any other suggestions?

[Eddy]

Is your phone rooted?

And please check the manual to see if you have to enable something for it to work:
http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf