Win32:Crypt-RQA Removal

[REDACTED]

Hello,

I am trying to remove Win32:Crypt-RQA after doing a avast scan on my computer. I tried having avast delete the virus and then move it to the chest but nothing worked. I also didn't want to do anything to mess up my computer anymore.  I read through the other post about this subject and I will attach the logs I got. I tried to access the C:\System Volume Information files but it would not let me. I am a little confused about all the technical stuff 'cause I have no real computer skills, so some detailed help would be appreciated. If I am missing anything if someone could let me know what  you need and how to get you what you need so that someone can help me

thank you

edit: sorry noticed the typo

[Pondus]

C:\System Volume Information     

Located in a restore point ...... turn off system restore, reboot computer, turn on system restore

Now it should be gone?

A malware expert will review your logs when online tomorrow

[essexboy]

It is registering on a Norton definition file

Download and then run the Norton removal tool first https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

THEN

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
AppInit_DLLs-x32: c:\programdata\hhsetup32.dll => "c:\programdata\hhsetup32.dll" File Not Found
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
BHO-x32: No Name -> {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} ->  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

[REDACTED]

Hello,

I have done what you asked, but I did notice in the other post with the same problem that FRST.exe was saved to the desktop..I hadn't done that. I saved it to the desktop and reran it before Norton was uninstalled, I don't know if that makes a difference. I am including that log and the log produced after I uninstalled Norton.
The log for the rerun is labelled FRST.2 and the one ran after the fixlist is labelled FRST2ndlog.

Thank you

[essexboy]

OK now a final tidy up, you will still get the alerts on system volume information until we reset your restore points.

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
BHO-x32: No Name -> {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} ->  No File
BHO-x32: Norton Vulnerability Protection -> {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -> C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\IPS\IPSBHO.DLL No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
Handler: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll No File
Handler: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.dll No File
FF HKU\S-1-5-21-2590544809-1080550844-2668951793-1001\...\Firefox\Extensions: [{D59F1764-1E5C-4534-85C4-B8FD32ABD92C}] - C:\Users\Melissa\AppData\Local\{D59F1764-1E5C-4534-85C4-B8FD32ABD92C}
FF Extension: XULRunner - C:\Users\Melissa\AppData\Local\{D59F1764-1E5C-4534-85C4-B8FD32ABD92C} [2011-04-22]
R2 Norton PC Checkup Application Launcher; C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.8.13\SymcPCCULaunchSvc.exe [177080 2012-01-15] (Symantec Corporation)
R2 PCCUJobMgr; C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe [126392 2009-08-24] (Symantec Corporation)
R4 EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [X]
R4 IDSVia64; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.5.0.145\Definitions\IPSDefs\20130202.001\IDSvia64.sys [X]
U4 SRTSPX; \SystemRoot\system32\drivers\NAVx64\1309010.00E\SRTSPX64.SYS [X]
R4 SymDS; system32\drivers\NAVx64\1309010.00E\SYMDS64.SYS [X]
R4 SymEFA; system32\drivers\NAVx64\1309010.00E\SYMEFA64.SYS [X]
2015-01-26 18:44 - 2015-01-26 18:44 - 00896048 _____ () C:\Users\Melissa\Desktop\Norton_Removal_Tool.exe
2015-01-26 18:41 - 2015-01-26 18:41 - 00896048 _____ () C:\Users\Melissa\Downloads\Norton_Removal_Tool.exe
2015-01-25 16:42 - 2015-01-25 16:43 - 03060320 ____N (Symantec Corporation) C:\Users\Melissa\Downloads\NPE.exe
2015-01-05 22:44 - 2015-01-05 22:44 - 00000000 ____D () C:\Users\Melissa\AppData\Local\{B61D0D54-5609-4DD6-9C2E-E934EC688E27}
2015-01-26 18:51 - 2010-10-26 11:29 - 00000000 ____D () C:\ProgramData\Norton
2015-01-26 18:50 - 2011-02-03 23:37 - 00000000 ____D () C:\Program Files\Common Files\Symantec Shared
2015-01-26 18:47 - 2011-02-03 23:36 - 00000000 ____D () C:\Program Files (x86)\Norton AntiVirus
2015-01-25 17:22 - 2011-05-13 07:29 - 00000000 ____D () C:\Users\Melissa\AppData\Local\NPE
2011-04-22 12:54 - 2011-05-12 03:16 - 0000000 _____ () C:\Users\Melissa\AppData\Local\Qzibececisuwaqi.bin
2011-04-22 12:54 - 2011-05-12 11:52 - 0000120 _____ () C:\Users\Melissa\AppData\Local\Snohujehokoni.dat
2011-07-01 19:29 - 2011-07-01 21:27 - 0000019 _____ () C:\ProgramData\5a867fab
Task: {0571C3EE-670C-410C-9874-F09989E5A04E} - System32\Tasks\Norton AntiVirus\Norton Error Analyzer => C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\SymErr.exe [2012-02-03] (Symantec Corporation)
Task: {3FBE1567-6903-469F-BCD8-93B2D54B83A1} - System32\Tasks\Norton AntiVirus\Norton Error Processor => C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\SymErr.exe [2012-02-03] (Symantec Corporation)
Task: {F97AC9ED-7C23-41CB-8D7F-E2B05CC53546} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton AntiVirus\Engine\19.9.1.14\WSCStub.exe [2013-02-01] (Symantec Corporation)
C:\ProgramData\Norton
C:\windows\system32\drivers\NAVx64
C:\Program Files (x86)\Norton PC Checkup\Engine
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.
  

[REDACTED]

Ok, here is the log from the first half

[REDACTED]

...And the second part

[essexboy]

How is the computer behaving now ?

[REDACTED]

Sorry for such a late reply
It is working much better now, thank you

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix




: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select  Remove Java Runtime.  Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave: