Author Topic: Avast Charge again the suscription but I cancelled before  (Read 1836 times)

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josejorgeram@hotmail.com

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Avast Charge again the suscription but I cancelled before
« on: July 04, 2016, 05:36:31 PM »
I cancelled  my suscription to Avast at first week of June, but in the midle of that month Avast charged me to my credit card >:(
One week ago I put my claim but a person from Customer Care (Luis M.) just say that is under investigation but no advance.

Someone can help me????

Thanks!

Offline Pondus

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Re: Avast Charge again the suscription but I cancelled before
« Reply #1 on: July 04, 2016, 06:13:02 PM »
did you submit a support ticket? .... if so, post ticket number here


Offline moroni

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Re: Avast Charge again the suscription but I cancelled before
« Reply #2 on: July 05, 2016, 11:30:29 AM »
Hello josejorgeram,

As Luis M. replied to your ticket, the charges are currently being investigated. We'll inform you once we have some results.


josejorgeram@hotmail.com

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Re: Avast Charge again the suscription but I cancelled before
« Reply #3 on: July 05, 2016, 07:00:58 PM »
Ticket number #390618
What has no sense for me is that Luis M. says that with the data I gave it would be "very dificult" to find my charge. I gave ALL information needed. Hard to beleive that it takes more than 1 hour to find out. By now 5 days waiting!!
Please help!

Offline Eddy

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Re: Avast Charge again the suscription but I cancelled before
« Reply #4 on: July 05, 2016, 10:08:50 PM »
You are being helped, have patience.

Offline moroni

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Re: Avast Charge again the suscription but I cancelled before
« Reply #5 on: July 07, 2016, 11:14:23 AM »
Ticket number #390618
What has no sense for me is that Luis M. says that with the data I gave it would be "very dificult" to find my charge. I gave ALL information needed. Hard to beleive that it takes more than 1 hour to find out. By now 5 days waiting!!
Please help!

Hello!
I've found the second subscription, registered under a different email address: vn____ron@hotmail.com. That information was never given by you  ::)
Anyhow, please continue the thread with Luis through your ticket.