no rssponce from avast on update

[REDACTED]

  He y there I have been trying for a week to update both defs and sys but it freezes up I tried to uninstall but it giving a error message can you help

[Eddy]

What OS/SP ?
What exact version of avast ?
What is the exact error message ?
Already tried a repair ?
How are you trying to uninstall ?

[REDACTED]

I have windows 7 home premium (Ligit) it says that after it starts to create a restore point it freezes. I forgot to mention I have tried repair it. I have tried to remove it from both avast control panel and from programs and features. It says the version is ffffff-ff so I have no idea
 

[Eddy]

Try a repair from the control panel.
If that fails, get and use the uninstall tool and see if that will remove it.
If it does, install the latest version:
https://forum.avast.com/index.php?topic=166576.0

That should solve it.
In the rare case it doesn't solve it, follow these instructions:
https://forum.avast.com/index.php?topic=53253.0

[REDACTED]

  Thanks the avast clear program in safe mode worked a treat so congrats and again THANKS FOR YOUR HELP!!!!
  Now to redownload it.

[Eddy]

Ok, please let us know if the clean install is working (or not).

[REDACTED]

   It worked and it worked prefect I am downloading a new copy so again thanks to you and all here on the forums

[Eddy]

I already thought that it would work, but it is always nice to hear back from someone 

If you want a check for malware (or other things that can/need to be cleaned up),
feel free to follow the instructions in the second link I posted.