Author Topic: Where has GrimeFighter gone?  (Read 4784 times)

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Offline mikelevy10

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Where has GrimeFighter gone?
« on: February 28, 2015, 08:23:01 PM »
Hi all

Since I re-registered my Avast Free AV towards the end of January, I seem to have lost the icon to activate GrimeFighter which I purchased last July.

The only thing that I can see is that there are no licences registered for my machine,  and elsewhere a request to enter the activation key for any products, which I can't find on the e-mails that were sent when I made the purchase.

Can anyone please assist? TIA

Offline AlEebee

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Re: Where has GrimeFighter gone?
« Reply #1 on: March 01, 2015, 09:56:44 AM »
Same here. I'd be interested to know what is going on, particularly as I have never managed to get it to run properly.

Offline Eddy

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Re: Where has GrimeFighter gone?
« Reply #2 on: March 01, 2015, 04:16:21 PM »
1]
Make sure the latest version of avast is installed:
https://forum.avast.com/index.php?topic=61082.msg1188579#msg1188579

2]
Check if GrimeFighter is installed:
control panel > software > avast > change

Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #3 on: March 01, 2015, 05:22:43 PM »
1]
Make sure the latest version of avast is installed:
https://forum.avast.com/index.php?topic=61082.msg1188579#msg1188579

2]
Check if GrimeFighter is installed:
control panel > software > avast > change

Hi Eddy, and thanks for the response.

Programs show Avast Free AV Version: 10.0.2208, which I believe is the latest one released, but GrimeFighter is not listed.  Can it be downloaded again from Avast without having to pay for it again, and if so, how does one go about doing it?

TIA

Offline Eddy

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Re: Where has GrimeFighter gone?
« Reply #4 on: March 01, 2015, 05:51:56 PM »
No, that is not the latest version as you can see in the link I posted.

In that same post, I told how to install GrimeFighter if it for whatever reason isn't installed.

Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #5 on: March 01, 2015, 07:02:36 PM »
Hi Eddy, again.

OK, downloaded the version you linked, but am now unable to open Avast. I am getting the error message: Failed to load Language dll  (1033\UIlangRes.dll)

Windows 7 Security Panel says that Avast informs it that Avast is active, but there is no icon in taskbar to confirm this.

Any help, please?

Offline Eddy

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Re: Where has GrimeFighter gone?
« Reply #6 on: March 01, 2015, 07:10:54 PM »
Perform a clean installation of the latest version.

Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #7 on: March 01, 2015, 08:17:20 PM »
Many thanks for that, Eddy.

Have completed a clean install and am now on version 2015.10.0.2208 which I downloaded from Avast via the Cnet downloader. I have run the change facility in Programs with the Grimefighter box ticked, but GrimeFighter still does not appear in the menu when Avast is opened.

Hopefully you can help some more.

Edited to add:

Not being too technically minded about computers, I have chosen not to download from the link that you provided as that is still a Beta version and I believe that some of you "gurus" are experiencing problems with it, as I did initially.
« Last Edit: March 02, 2015, 12:45:11 PM by mikelevy10 »

Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #8 on: March 04, 2015, 12:37:23 AM »
Have now updated to the new version of 2015.10.2.2214, and after that ran the change facility, but I still do not appear to have GrimeFighter available to me. And the Account page shows that I have no licences that can be used. Surely the subscription that I paid last July for a year's usage of GrimeFighter should be registered as a paid for licence.

I would appreciate some feedback.

Offline Eddy

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Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #10 on: March 04, 2015, 07:51:16 PM »
Eddy, thanks for the response.

However, having had a look at the FAQs, I can only confirm that the "button" to Scan for performance issues" does not appear now, and hasn't since I renewed my Avast Free AV towards the end of January.

How do I move on from this point, considering that I still have 4 months subscription left to run?

Offline Eddy

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Re: Where has GrimeFighter gone?
« Reply #11 on: March 04, 2015, 08:15:23 PM »
Download and install GrimeFighter and insert the license.
https://www.avast.com/faq.php?article=AVKB180

Offline mikelevy10

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Re: Where has GrimeFighter gone?
« Reply #12 on: March 05, 2015, 12:26:44 PM »
Eddy, thanks again.

Seemed to be unable to download without paying another subscription, but managed to still do a GrimeFighter scan, and the Avast server managed to mate it up with with my licence, and I think that it worked.

Many thanks again.

Offline Eddy

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Re: Where has GrimeFighter gone?
« Reply #13 on: March 06, 2015, 01:27:34 AM »
Sounds to me the problem is solved. :D