Author Topic: Cannot connect to server  (Read 4199 times)

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Cannot connect to server
« on: March 17, 2015, 11:06:33 AM »
I'm on Mac OS X 10.7.5, just installed Avast Mac Security 2015 (ver. 10.8), signed up with an account, but when I click on the Account tab, the loading moving icon just keep saying it's loading. Been like this for over 3 minutes now. I'm not on Firewall, or VPN..

Will it be any setting issues that I'm no aware of?

Thanks for your kind attention in advance :)
« Last Edit: March 17, 2015, 02:53:11 PM by tata_scat »

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Re: Cannot connect to server
« Reply #1 on: March 20, 2015, 01:40:05 PM »
Having the same issue, and avast will not update either. Yet when I log into my account online, it says everything is ok. But when i open the application on MAC it wont connect to update. It also says the program is not secured.

Offline Eddy

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Re: Cannot connect to server
« Reply #2 on: March 20, 2015, 01:47:46 PM »
Do you or did you have any other security (related) software installed ?

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Re: Cannot connect to server
« Reply #3 on: March 20, 2015, 01:51:03 PM »
Do you or did you have any other security (related) software installed ?

Yeah I have Little Snitch network monitor installed, however Avast has been set to allow any incoming / outgoing connection

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Re: Cannot connect to server
« Reply #4 on: March 29, 2015, 10:31:18 AM »
One Japanese user reported the same issue.
Uninstall and reinstall does not solve the issue. VPS update is working fine though.
Desktop: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 32GB RAM / Avast 23 Premium Beta(Icarus) / Comodo Firewall
Notebook: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 12GB RAM / Avast 23 Free / Windows Firewall Control
Server: Win11 Pro 23H2 64bit / Core i3-4010U 1.7GHz / 12GB RAM / Avast One 23 Essential

Avast の設定について解説しています。よろしければご覧ください。

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Re: Cannot connect to server
« Reply #5 on: April 04, 2015, 04:43:32 AM »
Follow-ups;

The issue reported by the Japanese user turned out to be caused by the Mac native firewall.
He/She had unchecked "Allow incoming connection for signed application automatically"; thus it blocked avast automatically.
Allowing incoming connection to "Avast Mac Security.app" resolves the issue.
Desktop: Win10 Pro 22H2 64bit / Core i5-7400 3.0GHz / 32GB RAM / Avast 23 Premium Beta(Icarus) / Comodo Firewall
Notebook: Win10 Pro 22H2 64bit / Core i5-3340M 2.7GHz / 12GB RAM / Avast 23 Free / Windows Firewall Control
Server: Win11 Pro 23H2 64bit / Core i3-4010U 1.7GHz / 12GB RAM / Avast One 23 Essential

Avast の設定について解説しています。よろしければご覧ください。