Hi eddy,
I take your point but I paid by credit card, payment was processed and still no licence.I've been waiting 5 days for a response - not good enough as far I'm concerned, this is tantamount to taking money under false pretences. So in my view 5 days is wholly unacceptable and might I suggest that if you disagree that you refund me £29.99 and you wait wait for Avast to wake up