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Author Topic: Avast blocks Internet unless Webshield is turned off  (Read 2351 times)

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Avast blocks Internet unless Webshield is turned off
« on: March 28, 2015, 07:47:15 AM »
already did clean install. tried disable http scanning in webshield settings. i guess i  have to live with it  now
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Offline Pondus

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Re: Avast blocks Internet unless Webshield is turned off
« Reply #1 on: March 28, 2015, 08:59:58 AM »
What firewall are you using?..... if other then Winfirewall, try to delete all avast rules in firewall, reboot and create new rules when firewall ask

And you have of course removed any previous used AV using that vendors removal tool




« Last Edit: March 28, 2015, 09:10:10 AM by Pondus »
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Re: Avast blocks Internet unless Webshield is turned off
« Reply #2 on: March 28, 2015, 05:41:03 PM »
i have no firewall, well other than windows one

used avast removal tool yes
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Offline Asyn

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Re: Avast blocks Internet unless Webshield is turned off
« Reply #3 on: March 28, 2015, 06:06:25 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jursa

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Re: Avast blocks Internet unless Webshield is turned off
« Reply #4 on: March 30, 2015, 10:01:52 AM »
Quote from: willievanilly on March 28, 2015, 07:47:15 AM
already did clean install. tried disable http scanning in webshield settings. i guess i  have to live with it  now

Hi,
can you generate support package and send it to us? Please, don't forget to mark down it's ID and post it here.
Using this tool http://public.avast.com/supp/util/avastsupportR2.exe

Thank you,
David
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Re: Avast blocks Internet unless Webshield is turned off
« Reply #5 on: March 30, 2015, 12:04:30 PM »
File ID: 25GIC

20150330_0955_25GIC_2450612283.zip

support tool told that i have compatibility check issue, which is strange cause only other software i have is malwarebytes which runs only like once a week for a scan
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Offline jursa

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Re: Avast blocks Internet unless Webshield is turned off
« Reply #6 on: March 30, 2015, 02:14:07 PM »
Quote from: willievanilly on March 30, 2015, 12:04:30 PM
File ID: 25GIC

20150330_0955_25GIC_2450612283.zip

support tool told that i have compatibility check issue, which is strange cause only other software i have is malwarebytes which runs only like once a week for a scan

Thanks,  but I see nothing interesting in the support package. Could you please send me also kernel logs ?
- launch DbgView (https://download.sysinternals.com/files/DebugView.zip)
- in "Capture" tab click to "Capture kernel"
- turn ob Webshield and try to browse on some pages
- send me DbgView output at jursa@avast.com .

Thanks a lot,
David
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