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Author Topic: Ongoing Protection Service  (Read 8047 times)

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Ongoing Protection Service
« on: August 25, 2014, 05:57:59 AM »
Hi Guys,
Through the avast pro UI I purchased another year license but it requires you to participate in auto renewal.  They call it “ongoing protection service”.  Other than calling my credit card company and stopping the payment how can I stop this auto renewal?

Thanks
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Offline Asyn

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Re: Ongoing Protection Service
« Reply #1 on: August 25, 2014, 06:19:08 AM »
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Re: Ongoing Protection Service
« Reply #2 on: September 23, 2014, 10:52:03 PM »
you can disable on going protection service by going to this link and watching a very quick video. I was frustrated myself and since submitting a ticket seems to be a waste of time since no one ever contacts you. I like Avast...but thier customer service in non exsistent.

https://www.youtube.com/watch?v=lTEHd-GyYJE
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Offline Charyb-0

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Re: Ongoing Protection Service
« Reply #3 on: September 24, 2014, 02:26:38 AM »
Quote from: indianrock88 on September 23, 2014, 10:52:03 PM
you can disable on going protection service by going to this link and watching a very quick video. I was frustrated myself and since submitting a ticket seems to be a waste of time since no one ever contacts you. I like Avast...but thier customer service in non exsistent.

https://www.youtube.com/watch?v=lTEHd-GyYJE

@indianrock88
Ongoing protection service and avast self-defense are two different things.


@RickB
Please do not disable avast self-defense.

Where are you required to participate in the Ongoing Protections Service? You can opt out of it while making a purchase. Please see attached.
« Last Edit: September 24, 2014, 02:46:05 AM by Charyb »
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Re: Ongoing Protection Service
« Reply #4 on: September 29, 2014, 01:11:59 PM »
I too am trying to opt out of the Ongoing Protection service..  i.e. automatic renewal.  You mention that to opt out, I can only do so while making ANOTHER purchase... I don't want to do that.. I just want to STOP THE AUTOMATIC RENWAL.  I looked everywhere in the program as well as in my account settings and it seems like an impossible task!
Help..!  Thanks.
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Offline bob3160

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Re: Ongoing Protection Service
« Reply #5 on: September 29, 2014, 03:20:42 PM »
Go to : www.avast.com/en-us/find-order


look up order by order number/password sent to your email


or


look up order by email address and last 5 of credit card


manage the order and select to not auto renew.
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Re: Ongoing Protection Service
« Reply #6 on: January 21, 2015, 07:49:08 PM »
bob3160 ty
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Offline bob3160

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Re: Ongoing Protection Service
« Reply #7 on: January 21, 2015, 07:54:57 PM »
Quote from: sonvold on January 21, 2015, 07:49:08 PM
bob3160 ty
Happy to hear it helped someone. Your welcome sonvold. :)
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Offline Eddy

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Re: Ongoing Protection Service
« Reply #8 on: January 21, 2015, 08:07:31 PM »
Happy to see someone actually (re)searched before asking :D
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Re: Ongoing Protection Service
« Reply #9 on: April 06, 2015, 12:29:59 AM »
Thank you Bob
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Offline bob3160

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Re: Ongoing Protection Service
« Reply #10 on: April 06, 2015, 12:42:12 AM »
Quote from: bltyler53 on April 06, 2015, 12:29:59 AM
Thank you Bob
Glad to know that something old is still helping someone new. :)
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