Author Topic: Trial Mode  (Read 1908 times)

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Offline MCSAvast

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Trial Mode
« on: April 29, 2015, 09:17:21 PM »
We have been slowly pushing out Avast to our machines.  We have noticed a lot of devices are showing up in trial mode even though the AEA console it shows them active with a license.  We have plenty of licenses and were just wondering if anyone else have noticed this.  Most of the time, a reboot resolves the problem but it seems like it keeps popping up.  Any advice would be greatly appreciated!

Offline VincentArriola

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Re: Trial Mode
« Reply #1 on: April 29, 2015, 09:40:23 PM »
I saw a few of these cases during our 3000 machine deployment. I found two things that seemed to be the cause:

1)In 90% of the cases the machine in question had never been rebooted after the initial install. Like you mentioned, rebooting the machine took care of the problem and it never happened on that machine again.
2)I recently ran into a problem where the license wouldn't stay activated, but the machine was receiving updates from the server normally. It ended up being that there were mismatched DNS entries on our DNS servers. Deleting the incorrect DNS entry resolved the issue.
Vincent Arriola
Network Administrator
Panama-Buena Vista Union School District