suspiscion of virus...cannot get update...is proxy configured?...

[REDACTED]

I repaired avast same problem ...
I uninstalled / reinstalled avast same problem ...
I can not seem to install the new avast program host unreachable ...

[essexboy]

OK lets fully uninstall Avast, then reset the network settings and winsock

Then try a full install

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

• Run the uninstall tool and accept the reboot to safe mode
• Once complete reboot your system
• Run the FRST fixlist below
• Reinstall Avast

----------

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

[REDACTED]

from another pc...
i have execute frst.exe with fix,
there is one error below

can i continue réinstall avast?

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 05-05-2015
Ran by nne at 2015-05-07 20:55:35 Run:2
Running from C:\Users\nne\Desktop
Loaded Profiles: nne (Available profiles: nne)
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
Quote
    CreateRestorePoint:
    CMD: netsh advfirewall reset
    CMD: netsh advfirewall set allprofiles state ON
    CMD: ipconfig /flushdns
    CMD: netsh winsock reset catalog
    CMD: netsh int ip reset c:\resetlog.txt
    CMD: ipconfig /release
    CMD: ipconfig /renew
    CMD: netsh int ipv4 reset
    CMD: netsh int ipv6 reset
    Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
    Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
    RemoveProxy:
    EmptyTemp:
    CMD: bitsadmin /reset /allusers
*****************

Quote => Error: No automatic fix found for this entry.
Restore point was successfully created.

=========  netsh advfirewall reset =========

Ok.

[essexboy]

Is tomtom updating ?  Run a quick check before you reinstall Avast

[REDACTED]

no sorry...

[essexboy]

OK then I think we can rule out Avast on this

Could you re-run FRST and tick the box marked shortcut txt then attach that log

[REDACTED]

here is the lo

[essexboy]

I see that you are using Windows8FirewallControl  have you set exceptions for tomtom, avast etc through that ?

[REDACTED]

I had completely forgotten that!
tomtom now works.
avast is reinstalled.
thank you

[essexboy]

Glad we found the answer

At least the system is nice and clean