Author Topic: Windows 8.1 freeze at restart after installing avast internet security  (Read 2773 times)

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I have been experiencing system freeze after I install avast internet security on my laptop, it cant restart but can sometimes shutdown! After uninstalling the avast product now my hp envy m6-k-025dx is back without problem, I can now shutdown and restart my system. any help please. tnx in advance

Offline Pondus

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what AV did you use before installing avast?
did you uninstall it before installing avast?
did you run that vendors removal tool to clear all files?   https://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle

hp computers usually come with preinstalled Norton .....

« Last Edit: May 14, 2015, 07:54:46 PM by Pondus »

Offline schmidthouse

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what AV did you use before installing avast?
did you uninstall it before installing avast?
did you run that vendors removal tool to clear all files?   https://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle

hp computers usually come with preinstalled Norton .....

Just to add, Both my HP laptops came with McAfee preinstalled;)

Offline Rednose

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And if it is/was McAfee, we know it could mean "trouble" and we should ask Essexboy to help the OP.

Greetz, Red.
OS: Win 10 / iOS 16 / Debian 11 / Tails 5
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REDACTED

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It came with norton internet security. .. I have uninstall it after installing the avast..  so could that be caused the conflict? So what do you suggest thanks

Offline essexboy

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