Author Topic: Erroneous renewal message from Avast  (Read 1793 times)

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Erroneous renewal message from Avast
« on: June 01, 2015, 12:00:24 AM »
I renewed my subscription on 7th May 2015 having been advised by Avast that it would expire 1st June.
Today I received an email from Avast advising that my subscription will expire in 48 hours.
I replied, forwarding the Avast email received on 7th may acknowledging my renewal payment.
Avast have replied directing me to this forum which I find a very unprofessional and unsatisfactory procedure.
If my protection is cancelled by Avast due to their error and my computer is infected because of this I believe that Avast will be responsible for it´s replacement and compensation for any financial or other loss I suffer as a result of their incompetence.
Has any one else experienced this error? If so, what was the outcome?

Offline Milos

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Re: Erroneous renewal message from Avast
« Reply #1 on: June 01, 2015, 09:17:33 AM »
Hello,
creating ticket at https://support.avast.com/ can solve the issues.

Milos

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Re: Erroneous renewal message from Avast
« Reply #2 on: June 01, 2015, 10:25:33 AM »
Thanks Milos.
Just submitted a ticket requesting my license be re-sent.

Reply received confirming license validity to 2nd June 2016.

Let´s se if my protection is cancelled tomorrow ::)
« Last Edit: June 01, 2015, 05:28:27 PM by nlindsay »