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Phone not lost
« on: June 06, 2015, 07:35:01 PM »
Hi! I urgently need help please. I already unlinked my device from my Avast account last Mayu 18 so that it won't trigger any anti-theft warning when I change the sim card. But when I changed my sim today, it automatically locked my phone and just continuously says that it was lost/ stolen. Another weird thing is, Avast is not even installed in my phone!

What to do?!  :'( :'( :'(
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Offline Asyn

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Re: Phone not lost
« Reply #1 on: June 06, 2015, 07:36:25 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Phone not lost
« Reply #2 on: June 06, 2015, 08:01:58 PM »
But it shouldn't happen if I unlinked it already and it's uninstalled from my phone already right?
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Offline Asyn

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Re: Phone not lost
« Reply #3 on: June 06, 2015, 08:05:01 PM »
Quote from: kill3rtomato on June 06, 2015, 08:01:58 PM
But it shouldn't happen if I unlinked it already and it's uninstalled from my phone already right?
Unlinking it doesn't help, uninstalling it does.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Phone not lost
« Reply #4 on: June 06, 2015, 08:11:07 PM »
Unlinking doesn't stop avast from doing what it is supposed to do.

If avast isn't installed, it can't give you a warning.
So yes, avast is (still) installed on your phone.
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Re: Phone not lost
« Reply #5 on: June 06, 2015, 08:13:02 PM »
I uninstalled the app since last year. I'm using AVG now.
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Re: Phone not lost
« Reply #6 on: June 06, 2015, 08:14:13 PM »
Quote from: kill3rtomato on June 06, 2015, 08:13:02 PM
I uninstalled the app since last year. I'm using AVG now.

It's no longer listed in the apps currently installed in my phone.
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Offline Asyn

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Re: Phone not lost
« Reply #7 on: June 06, 2015, 08:14:43 PM »
Could you post a screenshot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: Phone not lost
« Reply #8 on: June 06, 2015, 08:15:49 PM »
Quote from: kill3rtomato on June 06, 2015, 08:14:13 PM
It's no longer listed in the apps currently installed in my phone.
Most probably you installed it hidden.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Phone not lost
« Reply #9 on: June 06, 2015, 08:20:25 PM »
My phone model is an LG G2, would you happen to know how to see hidden apps? Thanks!
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Offline Eddy

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Re: Phone not lost
« Reply #10 on: June 06, 2015, 08:21:26 PM »
Depends on if it is rooted or not.
Fact is that avast is still there.

https://www.avast.com/faq.php?article=AVKB66
« Last Edit: June 06, 2015, 08:24:24 PM by Eddy »
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