« previous next »
Pages: [1] 2   Go Down

Author Topic: The stub cannot run installer/updater executable (code 0x3)  (Read 7540 times)

0 Members and 3 Guests are viewing this topic.

Offline skiygin

  • Newbie
  • *
  • Posts: 16
The stub cannot run installer/updater executable (code 0x3)
« on: June 08, 2015, 12:17:15 AM »
hello,
Could you please write me fixlist for me too. I cannot install the Avast. I had before Kaspersky. I deleted it but still the same error.
Thank you.
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76012
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #1 on: June 08, 2015, 06:45:48 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #2 on: June 08, 2015, 12:43:26 PM »
Run this from safe mode, after it has run then try Avastclear again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
HKLM-x32\...\Run: [AvastUI.exe] => e:\Program Files\AVAST Software\Avast\AvastUI.exe [5515496 2015-06-06] ()
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => e:\Program Files\AVAST Software\Avast\ashShA64.dll [2015-06-06] (Avast Software s.r.o.)
SearchScopes: HKLM -> DefaultScope {B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B} URL = http://searchfunmoods.com/results.php?f=4&q={searchTerms}&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzuyDtD0EyDyEzy0AyCzztB0DyCyEzyyDyCtN0D0Tzu0CtAtAyBtN1L2XzutBtFtBtFtDtFtAyEyE&cr=711725527
SearchScopes: HKLM -> {B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B} URL = http://searchfunmoods.com/results.php?f=4&q={searchTerms}&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzuyDtD0EyDyEzy0AyCzztB0DyCyEzyyDyCtN0D0Tzu0CtAtAyBtN1L2XzutBtFtBtFtDtFtAyEyE&cr=711725527
SearchScopes: HKLM-x32 -> DefaultScope {B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B} URL = http://searchfunmoods.com/results.php?f=4&q={searchTerms}&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzuyDtD0EyDyEzy0AyCzztB0DyCyEzyyDyCtN0D0Tzu0CtAtAyBtN1L2XzutBtFtBtFtDtFtAyEyE&cr=711725527
SearchScopes: HKLM-x32 -> {B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B} URL = http://searchfunmoods.com/results.php?f=4&q={searchTerms}&a=download&chnl=download&cd=2XzuyEtN2Y1L1QzuyDtD0EyDyEzy0AyCzztB0DyCyEzyyDyCtN0D0Tzu0CtAtAyBtN1L2XzutBtFtBtFtDtFtAyEyE&cr=711725527
FF NetworkProxy: "backup.ftp", "127.0.0.1"
FF NetworkProxy: "backup.ftp_port", 4001
FF NetworkProxy: "backup.socks", "127.0.0.1"
FF NetworkProxy: "backup.socks_port", 4001
FF NetworkProxy: "backup.ssl", "127.0.0.1"
FF NetworkProxy: "backup.ssl_port", 4001
FF NetworkProxy: "ftp", "127.0.0.1"
FF NetworkProxy: "ftp_port", 4001
FF NetworkProxy: "http", "127.0.0.1"
FF NetworkProxy: "http_port", 4001
FF NetworkProxy: "share_proxy_settings", true
FF NetworkProxy: "socks", "127.0.0.1"
FF NetworkProxy: "socks_port", 4001
FF NetworkProxy: "ssl", "127.0.0.1"
FF NetworkProxy: "ssl_port", 4001
FF user.js: detected! => C:\Users\skiygin\AppData\Roaming\Mozilla\Firefox\Profiles\lzozmtbo.default\user.js [2012-12-03]
FF Extension: Avast Online Security - e:\Program Files\AVAST Software\Avast\WebRep\FF [2015-06-06]
CHR Extension: (Funmoods Chat) - C:\Users\skiygin\AppData\Local\Google\Chrome\User Data\Default\Extensions\bbjciahceamgodcoidkjpchnokgfpphh [2014-06-03]
CHR HKLM\...\Chrome\Extension: [bbjciahceamgodcoidkjpchnokgfpphh] - C:\Users\skiygin\AppData\Local\funmoods.crx [2012-12-02]
CHR HKLM\...\Chrome\Extension: [cjpglkicenollcignonpgiafdgfeehoj] - C:\Users\skiygin\AppData\Local\funmoods-speeddial_sf.crx [2012-12-02]
CHR HKU\S-1-5-21-3586486518-3509347230-3839483734-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [bbjciahceamgodcoidkjpchnokgfpphh] - C:\Users\skiygin\AppData\Local\funmoods.crx [2012-12-02]
CHR HKU\S-1-5-21-3586486518-3509347230-3839483734-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [cjpglkicenollcignonpgiafdgfeehoj] - C:\Users\skiygin\AppData\Local\funmoods-speeddial_sf.crx [2012-12-02]
CHR HKLM-x32\...\Chrome\Extension: [bbjciahceamgodcoidkjpchnokgfpphh] - C:\Users\skiygin\AppData\Local\funmoods.crx [2012-12-02]
CHR HKLM-x32\...\Chrome\Extension: [cjpglkicenollcignonpgiafdgfeehoj] - C:\Users\skiygin\AppData\Local\funmoods-speeddial_sf.crx [2012-12-02]
CHR HKLM-x32\...\Chrome\Extension: [ochbjojkpcmlfeagbaahkofepalngihg] - No Path Or update_url value
2015-06-06 11:31 - 2015-06-07 13:40 - 00004182 _____ C:\Windows\System32\Tasks\avast! Emergency Update
2015-06-06 11:31 - 2015-06-06 11:31 - 00000000 ____D c:\Program Files\avast software
2015-06-06 11:31 - 2015-06-06 11:31 - 00000000 _____ C:\Users\Public\Desktop\Avast Free Antivirus.lnk
2015-06-06 11:30 - 2015-06-06 11:30 - 01047320 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSnx.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00442264 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswSP.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00364472 _____ (Avast Software s.r.o.) C:\Windows\system32\aswBoot.exe
2015-06-06 11:30 - 2015-06-06 11:30 - 00272248 _____ C:\Windows\system32\Drivers\aswVmm.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00137288 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswStm.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00093528 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswRdr2.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00089944 _____ (Avast Software s.r.o.) C:\Windows\system32\Drivers\aswMonFlt.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00065736 _____ C:\Windows\system32\Drivers\aswRvrt.sys
2015-06-06 11:30 - 2015-06-06 11:30 - 00043112 _____ (Avast Software s.r.o.) C:\Windows\avastSS.scr
2015-06-06 11:30 - 2015-06-06 11:30 - 00029168 _____ C:\Windows\system32\Drivers\aswHwid.sys
2015-06-06 11:27 - 2015-06-06 11:27 - 00000000 ____D C:\ProgramData\AVAST Software
2015-06-06 11:50 - 2011-09-07 15:33 - 00000000 ____D C:\ProgramData\Kaspersky Lab
2012-12-02 13:50 - 2012-12-02 13:50 - 0290500 _____ () C:\Users\skiygin\AppData\Local\funmoods-speeddial_sf.crx
2012-12-02 13:50 - 2012-12-02 13:50 - 0031465 _____ () C:\Users\skiygin\AppData\Local\funmoods.crx
Task: {78B2C979-1253-4E8A-87DE-470A9AB6A1F7} - \{774698E9-B5CC-4B18-ADA2-853C16A89898} No Task File <==== ATTENTION
Task: {E4D1AC92-C9A9-4B80-A630-CCE5E7F86914} - System32\Tasks\avast! Emergency Update => e:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe [2015-06-06] (Avast Software s.r.o.)

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that
Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #3 on: June 08, 2015, 06:50:58 PM »
Thank you for your help.. But fix list did not help :(

Avast free
Win7 Ultimate SP1 x64
Kaspersky were installed when I tried to setup Avast, afterwards I deleted Kaspersky.

Please check the fixlog.
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #4 on: June 08, 2015, 06:59:41 PM »
Are you using the online installer or the full one ?
Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #5 on: June 08, 2015, 07:09:18 PM »
I was using online firstly but it crashed blue screen.
Now I have the both 150mb and 5mb installers but all doesnt work :(

I tried to unistall from programs and features. Cannot :(


2015-06-08 17:06:44Infoinstcont[3028,1332]--
2015-06-08 17:06:44Infoinstcont[3028,1332]2015/06/08 17:06:44 START: Avast installer/updater
2015-06-08 17:06:44Infoinstup[3028,1332]Command: '"e:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall'
2015-06-08 17:06:44Infoinstup[3028,1332]CPU: Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz,4
2015-06-08 17:06:44Infoinstup[3028,1332]OS: Windows 7 SP1 x64
2015-06-08 17:06:44Infoinstup[3028,1332]Memory: 32% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4104220/4194176K free
2015-06-08 17:06:44Infoinstup[3028,1332]DISKs: C:\ - 11GB free / 80GB total
2015-06-08 17:06:44Infoinstup[3028,1332]DISKs: D:\ - 27GB free / 152GB total
2015-06-08 17:06:44Infoinstup[3028,1332]DISKs: E:\ - 94GB free / 111GB total
2015-06-08 17:06:44Infoinstup[3028,1332]DISKs: K:\ - 589GB free / 1663GB total
2015-06-08 17:06:44Infoinstup[3028,1332]DISKs: L:\ - 112GB free / 199GB total
2015-06-08 17:06:44Infoinstup[3028,1332]Running module version: instup.exe - '10.2.2218.942'
2015-06-08 17:06:44Infoinstup[3028,1332]Running module version: Instup.dll - '10.2.2218.942'
2015-06-08 17:06:44Infosimutex[3028,1332]Checking for the mutex ownership.
2015-06-08 17:06:44Infosimutex[3028,1332]The mutex is signaled. We are owners of the mutex.
2015-06-08 17:06:44Infoinstup[3028,1332]Loading product state
2015-06-08 17:06:44Infoinstup[3028,1332]Guid = 20d7e4c5-75ce-489c-b771-936beff5d510, Created = unknown
2015-06-08 17:06:44Infoinstup[3028,1332]Persistent Guid = 140da64a-e6d4-44ef-b97a-fc76903eef45, Created = 11:28:02 06.06.2015
2015-06-08 17:06:44Infoinstup[3028,1332]ProductId =
2015-06-08 17:06:44Infoinstup[3028,1332]Edition = 1
2015-06-08 17:06:44Infoinstup[3028,1332]Installed Part info:
2015-06-08 17:06:44Infoinstup[3028,1332]Latest Part info:
2015-06-08 17:06:44Errorregistry[3028,1332]RestoreFileFromRegistry: CreateFile for 'e:\Program Files\AVAST Software\Avast\setup\setup.ini' has failed with code 0 (0x00000000) [The operation completed successfully.].
2015-06-08 17:06:44Infoguiwizard[3028,1332]Running module version: HTMLayout.dll - '3.3.2.170'
2015-06-08 17:06:44Infoguiwizard[3028,1332]Loaded module version: e:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.2.170'
2015-06-08 17:06:44Infoguiwizard[3028,1332]Setup gui was successfully started.
2015-06-08 17:06:51Erroravast_connector[3028,1332]Create: LoadLibraryEx('Aavm4h.dll') has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-06-08 17:06:51Infoinstupcore[3028,1332]Product uninstallation has started.
2015-06-08 17:07:06Erroravast_connector[3028,1332]Create: LoadLibraryEx('AavmRpch.dll') has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-06-08 17:07:06Errorservers[3028,1332]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
2015-06-08 17:07:06Errorstats[3028,1332]Unable to send statistics with error 0x0000000d (Unable to load servers.def file!)
2015-06-08 17:07:06Errorinstup[3028,1332]The product definition (gpb) was not initialized properly. Setup cannot continue.
2015-06-08 17:07:06Errorservers[3028,1332]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
2015-06-08 17:07:06Errorstats[3028,1332]Unable to send statistics with error 0x0000000d (Unable to load servers.def file!)
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #6 on: June 08, 2015, 07:40:58 PM »
Did you run the avast uninstall utility from safe mode ?
Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #7 on: June 08, 2015, 08:24:54 PM »
Quote from: essexboy on June 08, 2015, 07:40:58 PM
Did you run the avast uninstall utility from safe mode ?
Yes the same.
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #8 on: June 08, 2015, 08:28:59 PM »
Could you run another FRST scan please
Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #9 on: June 08, 2015, 08:38:44 PM »
Quote from: essexboy on June 08, 2015, 08:28:59 PM
Could you run another FRST scan please

Surely.
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #10 on: June 08, 2015, 09:59:34 PM »
You are trying to install avast on c, d and e drives which is why the confusion is happening

Install on C only


CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
S2 avast! Antivirus; e:\Program Files\AVAST Software\Avast\AvastSvc.exe [343336 2015-06-06] (Avast Software s.r.o.)
S0 aswRvrt; No ImagePath
S0 aswVmm; No ImagePath
S2 aswHwid; \SystemRoot\system32\drivers\aswHwid.sys [X]
S2 aswMonFlt; \SystemRoot\system32\drivers\aswMonFlt.sys [X]
S1 aswRdr; \SystemRoot\system32\drivers\aswRdr2.sys [X]
S1 aswSnx; \SystemRoot\system32\drivers\aswSnx.sys [X]
S2 aswStm; \SystemRoot\system32\drivers\aswStm.sys [X]
2015-06-08 19:32 - 2015-06-08 19:32 - 00000000 ____D C:\ProgramData\AVAST Software
2015-06-08 19:32 - 2015-06-08 19:32 - 00000000 ____D c:\Program Files\AVAST Software
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #11 on: June 09, 2015, 06:39:12 PM »
sorry still the same :(
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #12 on: June 09, 2015, 07:02:23 PM »
This is weird, could you confirm that you are trying to install on the same partition as windows 
Logged

Offline skiygin

  • Newbie
  • *
  • Posts: 16
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #13 on: June 10, 2015, 12:22:24 AM »
I try to uninstall.
But neither install nor uninstall does not work
Logged

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: The stub cannot run installer/updater executable (code 0x3)
« Reply #14 on: June 12, 2015, 08:29:46 PM »
I will need to pass this on to the developers as I am at the limit of what I can do
Logged
Pages: [1] 2   Go Up
« previous next »