Hi all,
I've just installed the latest avast! Home Edition (4.1.289) on Windows 2000 Pro SP4 on a Dell laptop. Everything seems to work fine except updating the virus definition files (and the program files).
Here are the symptoms:
- Go to Settings/Update (Basic). Click on Update Now in the Virus Database section. The update window comes up saying that it's retrieving "servers.def.stamp". Kerio Personal Firewall pops up saying that avast01.setup wants to connect to 216.127.72.135:80, which I give it permission to do. Absolutely nothing happens. No data is transferred, no progress is indicated in the dialog. Pressing cancel comes up with a warning about not being finished, and the dialog goes away. avast01.setup stays around in the Task Manager and cannot be killed by any means (except rebooting). Trying to use any means of updating now results in no action (setup.log indicates that avast.setup is already running).
- Interestingly enough, pressing the Details button in Settings/Update (Basic) results in the interface totally hanging. It has to be killed using the Task Manager. I'm not entirely sure that this is related though as I know I've previously seen the details screen, and I was still having the same issues with updating. I don't use any proxy server either, so that isn't the problem.
What I've tried so far:
- Uninstalled (both manually and using avclear), then re-installed. No change.
- Checked that I'm setting the connection in Settings/Update (Connections) to dial up modem.
- As per other messages on this board, here are the processes running: ashDisp.exe, ashMaiSv.exe, ashServ.exe and aswUpdSv.exe. I've seen mention of a file called ashMon.exe in a message, but that doesn't seem to exist in my distribution. I'm not sure that it's supposed to.
Any ideas? This has got me beat.