Mouse lost and computer freeze after latest update 4.6.731

[Lisandro]

Thanks for this. I have now managed to get this to work at least enough to save a copy of the mouse driver onto the hard drive. I don't seem to be able to go any further with this though re updating driver.Is this because it is only the evaluation version?

No. To restore a drive you must use Control Panel > Hardware applet > choose a device and update the driver, pointing to the specific folder where you have saved the drivers before. You can't have an automatic 'restore' because, thinking better, it will be a 'driver installer' and not restorer.

[surfseek]

Please post back any results. As you can see, I haven't updated yet and would like to see what 's in store for me.

Hi there,

I notice from your spec that you still have IE 5.5 and Outlook Express 5. Have you thought of updating to the latest versions. This is is just a thought too.

Yes, I notice you have the previous version of Avast. It is likely and possible that you may not have the same problems as myself when you update.

I have to say though that I have tried absolutely every thing suggested on this forum so far up to13.28p.m 20th Nov 05 and the problem has not resolved!!

  Surfseek

[surfseek]

I came across someone having mouse ( & keyboard )
     problems on another forum and the Microsoft Most
     Valuable Professional referred then to :
   
     Http://aumha.org/a/health.htm

Thanks for this, I will check it out

Surfseek

This site is really most useful. Lots of things I didn't know and am trying.

Unfortunately, all the great suggestions on this site, most of which I have carried out have not resolved my problem.

Thanks again.

Surfseek

[surfseek]

I came across someone having mouse ( & keyboard )
     problems on another forum and the Microsoft Most
     Valuable Professional referred then to :
   
     Http://aumha.org/a/health.htm

This site is really very useful. As a result of it I have reduced my graphic acceleration by a couple of notches. It doesn't seem to affect my computer much at all. I have also re-installed my video card driver. According to this site this could help my mouse stop disappearing and computer freezing. Worth a try definitely! I know my problem is instigated by Avast updates in version 4.6.731 but this might just help.

Sadly it hasn't :'(

Thanks for all the info mind

Surfseek

[surfseek]

Do you trust a spyware company to uninstall their spyware?

Personally, about as far as I could spit a rat!

Removal tools here:

http://forum.avast.com/index.php?topic=17158.msg146018#msg146018

Hi,

I checked this out and ran a couple of the tools.

Surfseek

[surfseek]

In regards to your betterinternet registry entery you might try this from a post I found elsewhere:
Re: VX2.betterinternet and Bundleware Infestations on the Rise (Score: 1)
by jantree on Monday, May 24 @ 19:10:27 PDT
(User Info | Send a Message) 
http://www.scanspyware.net/info/VX2.BetterInternet.htm

I ran this tool and it came up with a number of entries but it will not remove without buying. I thought I had removed thins like Casino on Net, Alexa etc. Do you think I could uninstall them manually? Safely of course!
See List:

Application Information
=======================
Application Version:   ScanSpyware v3.8 build 3.8.0.4
Original Database:   pests07-27-05.db
Updated Database:   pests07-27-05.db
Current Date:      Sunday, November 20, 2005  12:23:26 PM
Directories recognized:
b]
[CasinoOnNet]
C:\Program Files\casinoonnet
[OrbitExplorer]
C:\WINDOWS\Favorites\Shopping
Files recognized:
=================
[Alexa]
C:\WINDOWS\web\related.htm
[CasinoOnNet]
C:\Program Files\casinoonnet\casino.exe
[OrbitExplorer]
C:\WINDOWS\Favorites\shopping\Shopping.url
[Aureate]
C:\Program Files\MediaRing Talk 99\Advert.dll
[MyDoom]
C:\cpqdrv\Logitech\Autorun.exe
Registry keys recognized:
=========================
[SearchSquire]
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\searchsquire.com


surfseek

[DavidR]

Before going any further, especially before installing anti-spyware products there are many rogues out there and this would appear to be one of them, check out this link and look for ScanSpyware: http://www.spywarewarrior.com/rogue_anti-spyware.htm.

Besides this there are many freeware anti-spyware options.

Just a little note, if you can remove the large amounts of white space (blank lines, enter key, etc.) at the bottom of your posts, it makes the thread much longer. I'm wearing out my scroll wheel and mouse

[surfseek]

Before going any further, especially before installing anti-spyware products there are many rogues out there and this would appear to be one of them, check out this link and look for ScanSpyware: http://www.spywarewarrior.com/rogue_anti-spyware.htm.

Hi David, Yes I have checked this out. Thanks for that. I have in fact removed all the logs mentioned above except :[MyDoom]
C:\cpqdrv\Logitech\Autorun.exe

Because I am having trouble with my mouse without making matters worse, does this entry not relate to my mouse?? What would you advise re this entry.

Casino on Net was a funny one. I had already un-installed it from Add/Remove programs but this obviously wasn,t enough.
 

Just a little note, if you can remove the large amounts of white space (blank lines, enter key, etc.) at the bottom of your posts, it makes the thread much longer. I'm wearing out my scroll wheel and mouse

I am very sorry about the White spaces  . I will try and sort that out.

I have tried absolutely everything suggested David, regarding this ongoing problem with the updates in version 4.6.731. I will just have to update my computer when I am about to come out of it until the solution can be found. It freezes at this point anyway as you know.

My computer however must be as clean as it has ever been.

Would the Zone Alarm settings have anything to do with it regarding what is allowed and what has to be asked for. i.e Do I have to allow server permissions for Avast as a default? I haven't done this before mind but again worth a try if you think it might make any difference.

surfseek

[DavidR]

The problem is there are so many permutations and interactions as to make it extremely difficult to pin it down. I think we have exhausted all the obvious options with no result, sorry I've run out of ideas.

If this really was a problem with the 4.6.731 update then I would have expected to have a lot more people with win98 experiencing this problem.

If you have still retained the old 4.6.691 version setupeng.exe file then it would be an option to revert to that. However, this is not an option that I would generally recommend as program updates usually improve functions and fix any existing bugs, etc. so it is a backward step and one which may not resolve the problem. Yes the problem occurred after the update, but that could have been a coincidence.

If you saved the old file (as it won't be available from the avast web site) you would need to use add remove to remove the existing version, reboot. I would recommend using the Avast Uninstall Utility, find it here run that, reboot and finally install the 4.6.691 version if you have that. Unfortunately you would have to disable auto program update otherwise you could be back to square one. Monitor these forums to see when the next program update comes out and try that and see if it works for you.

[surfseek]

Yes I am certainly agreeing with you. Many different permutations and I've tried just about everything suggested and more.The only thing I can try is to get hold of a version of 4.6.691 as I don't think I have a copy of it. I have tried searching for it on my computer but I did a complete un-install and re-install earlier of Avast and I think this may have got rid of it. I know this is not what you would truly recommend but hey it is worth a try at least to confirm or not whether it is a problem with the updated version on my computer. .

Thanks as ever

Surfseek

[BILL G]

     DavidR  Thanks for fill in Info.
     
     I have Reread this Tread & have a few more Ideas. I have 4 entries in ZA , all are set  to VVXX . Due to Problems with ZA6 I run ZA 5.5.094.000.   
      For lack of a Better Idea You may try ZA5.5 .

 If You Choose To Accept this Mission You need to Clean Out all Old traces of Files & Reg. entries for ZA before Installing ZA5.5 . If  You       do this we can give You more Info . You also need RegSeeker.

[DavidR]

Your welcome.

[surfseek]

If this really was a problem with the 4.6.731 update then I would have expected to have a lot more people with win98 experiencing this problem.

If you have still retained the old 4.6.691 version setupeng.exe file then it would be an option to revert to that. However, this is not an option that I would generally recommend as program updates usually improve functions and fix any existing bugs, etc. so it is a backward step and one which may not resolve the problem. Yes the problem occurred after the update, but that could have been a coincidence.

If you saved the old file (as it won't be available from the avast web site) you would need to use add remove to remove the existing version, reboot. I would recommend using the Avast Uninstall Utility, find it here run that, reboot and finally install the 4.6.691 version if you have that. Unfortunately you would have to disable auto program update otherwise you could be back to square one. Monitor these forums to see when the next program update comes out and try that and see if it works for you.

Well David,

This is what I have resorted to. Uninstalling the latest version of avast 4.6.731. I have re-installed Version 4.6.691. I managed to get hold of a copy. I did everything you said re un-installing and also program settings re updates for the older version which I am now using.

So far all now seems well, but I will give it a couple of days or so. I understand this is not ideal and the newer version 4.6.731 fixes bugs etc, but with this version on my computer there must be a bug or an incompatibility. I will follow closely any news about any further programme update. Hopefully that might not contain the problem that I have with version 4.6.731.

I don't know about you, but I am a little exhausted now!

Thanks for all your help and suggestions.

I thought I would let you know that that VX betternet thing seems now to have disappeared. Haven't got a clue which particular program removed it but it is gawn!

Surfseek

[DavidR]

I glad you are finally sorted now, it has been a journey.

I'm sorry that we weren't able to keep with 4.6.731, possibly the straw that broke the camels back on software/driver interaction so to speak.

Hopefully the next avast program update might be able to avoid it (keep watching the forums and keep your copy of 4.6.691 secure, just in case). However, with win98 you are unfortunately likely to bump into these things as less and less software and hardware manufacturers are willing to develop products that support older OSes.

[surfseek]

Yes it has been a long journey but at least it is sorted for now by going back to previous version. Having sorted a solution at least until the next program update I have had time to browse other topics and I note with great interest that updating in Version 4.6.731 is becoming quite a problem. Obviously not just with Windows 98, although I accept that my computer is quite old now but the problem with updates either automatic or manual in this version seem to be causing a lot of problems for users. Lets hope it can be fixed.

I hope you will be able to advise me of how to keep my version 4.6.691 secure, just in case. By the time the next update arrives I may not be able to retrieve it off the net.

I look forward to receiving this info if you are allowed to share it.

Thanks for everything

Surfseek