The stub cannot run installer/updater executable (code 0x3)

[skiygin]

Any news from developers? I cant uninstall the program.


2015-06-21 10:52:51Infoinstcont[3404,4404]--
2015-06-21 10:52:51Infoinstcont[3404,4404]2015/06/21 10:52:51 START: Avast installer/updater
2015-06-21 10:52:51Infoinstup[3404,4404]Command: '"e:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall'
2015-06-21 10:52:51Infoinstup[3404,4404]CPU: Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz,4
2015-06-21 10:52:51Infoinstup[3404,4404]OS: Windows 7 SP1 x64
2015-06-21 10:52:51Infoinstup[3404,4404]Memory: 28% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4104220/4194176K free
2015-06-21 10:52:51Infoinstup[3404,4404]DISKs: C:\ - 11GB free / 80GB total
2015-06-21 10:52:51Infoinstup[3404,4404]DISKs: D:\ - 26GB free / 152GB total
2015-06-21 10:52:51Infoinstup[3404,4404]DISKs: E:\ - 94GB free / 111GB total
2015-06-21 10:52:51Infoinstup[3404,4404]DISKs: K:\ - 590GB free / 1663GB total
2015-06-21 10:52:51Infoinstup[3404,4404]DISKs: L:\ - 111GB free / 199GB total
2015-06-21 10:52:51Infoinstup[3404,4404]Running module version: instup.exe - '10.2.2218.942'
2015-06-21 10:52:51Infoinstup[3404,4404]Running module version: Instup.dll - '10.2.2218.942'
2015-06-21 10:52:51Infosimutex[3404,4404]Checking for the mutex ownership.
2015-06-21 10:52:51Infosimutex[3404,4404]The mutex is signaled. We are owners of the mutex.
2015-06-21 10:52:51Infoinstup[3404,4404]Loading product state
2015-06-21 10:52:51Infoinstup[3404,4404]Guid = 20d7e4c5-75ce-489c-b771-936beff5d510, Created = unknown
2015-06-21 10:52:51Infoinstup[3404,4404]Persistent Guid = 140da64a-e6d4-44ef-b97a-fc76903eef45, Created = 11:28:02 06.06.2015
2015-06-21 10:52:51Infoinstup[3404,4404]ProductId =
2015-06-21 10:52:51Infoinstup[3404,4404]Edition = 1
2015-06-21 10:52:51Infoinstup[3404,4404]Installed Part info:
2015-06-21 10:52:51Infoinstup[3404,4404]Latest Part info:
2015-06-21 10:52:51Errorregistry[3404,4404]RestoreFileFromRegistry: CreateFile for 'e:\Program Files\AVAST Software\Avast\setup\setup.ini' has failed with code 0 (0x00000000) [The operation completed successfully.].
2015-06-21 10:52:51Infoguiwizard[3404,4404]Running module version: HTMLayout.dll - '3.3.2.170'
2015-06-21 10:52:51Infoguiwizard[3404,4404]Loaded module version: e:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.2.170'
2015-06-21 10:52:51Infoguiwizard[3404,4404]Setup gui was successfully started.
2015-06-21 10:52:53Erroravast_connector[3404,4404]Create: LoadLibraryEx('Aavm4h.dll') has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-06-21 10:52:54Infoinstupcore[3404,4404]Product uninstallation has started.
2015-06-21 10:53:04Erroravast_connector[3404,4404]Create: LoadLibraryEx('AavmRpch.dll') has failed with code: 126 (0x0000007E) [The specified module could not be found.]
2015-06-21 10:53:04Errorservers[3404,4404]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
2015-06-21 10:53:04Errorstats[3404,4404]Unable to send statistics with error 0x0000000d (Unable to load servers.def file!)
2015-06-21 10:53:04Errorinstup[3404,4404]The product definition (gpb) was not initialized properly. Setup cannot continue.
2015-06-21 10:53:04Errorservers[3404,4404]Load: file 'C:\Program Files\AVAST Software\Avast\setup\servers.def' does not exist.
2015-06-21 10:53:04Errorstats[3404,4404]Unable to send statistics with error 0x0000000d (Unable to load servers.def file!)

[REDACTED]

i have a similar problem  - unknown error during update :
what can i do?

thanks



2015-07-29 17:51:53Infoinstcont[6852,4268]--
2015-07-29 17:51:53Infoinstcont[6852,4268]2015/07/29 17:51:53 START: Avast installer/updater
2015-07-29 17:51:53Infoinstup[6852,4268]Command: '"C:\Program Files\AVAST Software\Avast\Setup\Instup.exe" /control_panel /instop:uninstall'
2015-07-29 17:51:53Infoinstup[6852,4268]CPU: Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz,4
2015-07-29 17:51:53Infoinstup[6852,4268]OS: Windows 7 SP1 x86
2015-07-29 17:51:53Infoinstup[6852,4268]Memory: 33% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3073472/3145600K free
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: C:\ - 22GB free / 414GB total
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: D:\ - 157GB free / 517GB total
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: E:\ - 590GB free / 1863GB total
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: F:\ - 131GB free / 931GB total
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: G:\ - 39GB free / 465GB total
2015-07-29 17:51:53Infoinstup[6852,4268]DISKs: H:\ - 77GB free / 931GB total
2015-07-29 17:51:53Infoinstup[6852,4268]Running module version: instup.exe - '10.2.2218.942'
2015-07-29 17:51:53Infoinstup[6852,4268]Running module version: Instup.dll - '10.2.2218.942'
2015-07-29 17:51:53Infosimutex[6852,4268]Checking for the mutex ownership.
2015-07-29 17:51:53Infosimutex[6852,4268]The mutex is signaled. We are owners of the mutex.
2015-07-29 17:51:53Infoinstup[6852,4268]Loading product state
2015-07-29 17:51:53Infoinstup[6852,4268]Guid = bf2417af-e1be-4dc1-9e85-34c8a3d4013e, Created = unknown
2015-07-29 17:51:53Infoinstup[6852,4268]Persistent Guid = bf2417af-e1be-4dc1-9e85-34c8a3d4013e, Created = unknown
2015-07-29 17:51:53Infoinstup[6852,4268]ProductId = ais
2015-07-29 17:51:53Infoinstup[6852,4268]Edition = 1
2015-07-29 17:51:53Infoinstup[6852,4268]Installed Part info:
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'iex' = 'iex', 4 (0x00000004), 10:18:31 29.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'jrog2' = 'jrog2', 3662 (0x00000E4E), 10:18:31 29.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'program' = 'prg_ais', 2218 (0x000008AA), 19:34:24 21.04.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'setup' = 'setup_ais', 2218 (0x000008AA), 19:34:24 21.04.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'vps' = 'vps_win32', 352790784 (0x15072900), 10:18:33 29.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Latest Part info:
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'iex' = 'iex', 4 (0x00000004), 10:18:31 29.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'jrog2' = 'jrog2', 3662 (0x00000E4E), 10:18:31 29.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'program' = 'prg_ais', 2223 (0x000008AF), 13:10:17 13.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'setup' = 'setup_ais', 2223 (0x000008AF), 13:10:18 13.07.2015
2015-07-29 17:51:53Infoinstup[6852,4268]Part 'vps' = 'vps_win32', 352790784 (0x15072900), 10:18:33 29.07.2015
2015-07-29 17:51:53Inforegistry[6852,4268]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2015-07-29 17:51:53Infoinstup[6852,4268]Loading Proxy settings
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-Type: 'no proxy'
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-Authorization: 'no authentication'
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-Port: '0'
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-Name: ''
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-User: ''
2015-07-29 17:51:53Infoinstup[6852,4268]Proxy-Pass: ''
2015-07-29 17:51:53Infopartinfo[6852,4268]SetInstalled: Part package part-iex-4.vpx is installed.
2015-07-29 17:51:53Infopartinfo[6852,4268]SetInstalled: Part package part-jrog2-e4e.vpx is installed.
2015-07-29 17:51:53Infopartinfo[6852,4268]SetInstalled: Part package part-prg_ais-8aa.vpx is installed.
2015-07-29 17:51:53Infopartinfo[6852,4268]SetInstalled: Part package part-setup_ais-8aa.vpx is installed.
2015-07-29 17:51:53Infopartinfo[6852,4268]SetInstalled: Part package part-vps_win32-15072900.vpx is installed.
2015-07-29 17:51:53Infoinstupcore[6852,4268]PkgLoadProductInfo: product GPB was successfully loaded.
2015-07-29 17:51:53Infoguiwizard[6852,4268]Running module version: HTMLayout.dll - '3.3.2.170'
2015-07-29 17:51:53Infoguiwizard[6852,4268]Loaded module version: C:\Program Files\AVAST Software\Avast\Setup\HTMLayout.dll - '3.3.2.170'
2015-07-29 17:51:54Infoguiwizard[6852,4268]Setup gui was successfully started.
2015-07-29 17:52:07Infoinstupcore[6852,4268]Checking for updates has started.
2015-07-29 17:52:07Infochromesp[6852,4268]Delayed SP installation
2015-07-29 17:52:07Infochromesp[6852,4268]Chrome extension SP install is skipped, code 0 (0x00000000) [The operation completed successfully.]
2015-07-29 17:52:07Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 17:52:07Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 17:52:07Errorpkgengine[6852,4268]LoadLatestProdAndParts: load servers.def for part 'program' has failed. Status: 13 (0x0000000D) [The data is invalid.]
2015-07-29 17:53:34Infoinstupcore[6852,4268]Checking for updates has started.
2015-07-29 17:53:34Infochromesp[6852,4268]Delayed SP installation
2015-07-29 17:53:34Infochromesp[6852,4268]Chrome extension SP install is skipped, code 0 (0x00000000) [The operation completed successfully.]
2015-07-29 17:53:34Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 17:53:34Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 17:53:34Errorpkgengine[6852,4268]LoadLatestProdAndParts: load servers.def for part 'program' has failed. Status: 13 (0x0000000D) [The data is invalid.]
2015-07-29 18:00:05Infoinstupcore[6852,4268]Checking for updates has started.
2015-07-29 18:00:05Infochromesp[6852,4268]Delayed SP installation
2015-07-29 18:00:05Infochromesp[6852,4268]Chrome extension SP install is skipped, code 0 (0x00000000) [The operation completed successfully.]
2015-07-29 18:00:05Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 18:00:05Infoservers[6852,4268]Server definition(s) loaded for 'C:\Program Files\AVAST Software\Avast\setup\servers.def': 0 (maintenance:0)
2015-07-29 18:00:05Errorpkgengine[6852,4268]LoadLatestProdAndParts: load servers.def for part 'program' has failed. Status: 13 (0x0000000D) [The data is invalid.]