Hi
I just updated to windows 10 but for other reasons I decided to downgrade to 8.1, so the screen said "we are now downgrading you" so I left it for some time but nothing it was blank so I decided to force shut down and turn it on again. It then comes up with avast grimefighter and says we are sedating your pc and once the bar loads it goes blank again and nothing happens. The thing that scares me the most is that I didn't pay for this service so how did I get it also I have got recovery disks but there I really important files I need.
Please help I just want to downgrade to windows 8.1 nothing else