Hi Avast Team,
A few weeks ago, I started receiving complaints from a few customers of mine that my website was categorized as spam/unsafe by Avast, and since then Avast users have also been in touch with me that either my e-mails are considered spam and/or their attachments are being quarantined. The problem is this - only Avast users are having problems opening my site, e-mails and attachments. No other users who have your competitor's products are having problems. In addition, my computer, networks and files have been scanned by multiple products and by IT professionals - and none can find the viruses your system is claiming.
I contacted customer support online twice in the last month to explain this issue and try to seek resolution, but nobody has responded to me. Today I contacted your phone support, and your customer service rep told me that I had to handle this online because your phone support is only for users of your software and that your company has no way of handling any other types of complaints via phone, nor is there even a phone number to your department where I can call to speak with someone. I preferred not to place this in a public forum, but it seems to be my only option.
What I'm looking for is for someone at Avast to assist me in declassifying my website and email as spam and virus laden - because it isn't and this categorization is affecting my business.
Thank you.