Author Topic: Cannot finish running Avast CleanUp  (Read 2542 times)

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sebas_00@telefonica.net

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Cannot finish running Avast CleanUp
« on: December 21, 2015, 06:24:32 PM »
Hi guys,

I have a problem when trying to run my Avast Cleanup.
When I run it (Scan - Scan for performance issues) it shows that my computer has 34 issues. Here I cannot do anything else. If I want to show details option, it disappears very fast, so I cannot see anything. The 34 issues CleanUp screen appears again. If I try Optimize my PC option it appears, very fast too, another time the 34 issues CleanUp screen. I cannot go ahead.

I checked if I have a license and I saw that a Subscription Status for Avast Cleanup is Valid until September 2016.
My Avast version is Avast Premier (also with license) 11.1.2245. I run it on Windows 7 32 bits.

Could you please help me? Thanks!!

Offline schmidthouse

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Re: Cannot finish running Avast CleanUp
« Reply #1 on: December 21, 2015, 06:40:35 PM »
Hello
You could try a 'Repair' of your Avast installation:https://www.avast.com/faq.php?article=AVKB204

If that does not resolve your issue and no other suggestion/info is offered I suggest contacting Avast Support and submit a 'support ticket' explaining your issue in detail

Contact Avast support:
 http://support.avast.com > Scroll down and Submit a Support Ticket
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sebas_00@telefonica.net

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Re: Cannot finish running Avast CleanUp
« Reply #2 on: December 22, 2015, 05:24:24 PM »
Hi schmidthouse,

I tried what you said about 'Repair' option and it worked.

Thank you so much for your support!

Offline schmidthouse

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Re: Cannot finish running Avast CleanUp
« Reply #3 on: December 22, 2015, 06:00:34 PM »
You're welcome.  :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/ADU v.21.4b/SANDBOXIE/HotSpot Shield
 Avast Mobile Security (Android)

LAYERED SECURITY SOFTWARE