I've detected a false positive in an old medal of honor patch (Breakthrough_patch_2.40b.exe).
This file hasn't been modified since 10 years ago (same md5 I repeat SAME MD5 since 10 years ago), never had any issue with it and it was scanned previously by many other AV without issues ...
Therefore I've raised a ticket to support to flag this as a false positive, and an update of the definition file was eventually released to fix this.
However 2 weeks after the file was marked *again* as a threat by an update.
So I've reopened the ticket and it is going nowhere:
- first the support guy tell me the file is infected, then that it is a false positive that will be fixed in an update (there has been at least a couple of update but it is still not fixed).
- I've asked technical details about why this was flagged as a virus and what actions will be taken to not make this happens but I can get any answers ... The only thing I got is that my ticket was moved to the "private" status. Outrageous!
I'm really disappointed with the unprofessional attitude Avast support has in general, this is not the first time I've to deal with them and they are completely useless and random, I'm wondering why bother to pay a premium for support when you get this poor treatment
In addition I'm very worried to see how bad Avast team seems to tackle virus identification, looks like a big bullshit with very poor tests.
Looks this has become a standard in the industry unfortunately have a read here
http://pid.gamecopyworld.com/