Outlook 2003 Compatibility

[REDACTED]

Ever since upgrading to 10.3.2225, I've had problems with Outlook 2003. When trying to open the address book, an error occurs: 'The messaging interface has returned an unknown error'. Trying to delete a single instance of a recurring task also usually deletes all instances of the task. Clicking 'To' or 'Cc' or 'Bcc' also fails with the aforementioned error message.

I am not the only one who believes Avast is the problem: see http://answers.microsoft.com/en-us/office/forum/office_2003-outlook/the-messaging-interface-has-returned-an-unknown/61a12b68-8cfd-46f9-b69e-b154ecba065b?auth=1. Note that uninstalling Avast, or removing some of Avast's registry entries, cures the problem.

If you would like any more info about my system, please ask!

[Milos]

Hello,
thank you for the report I will notify our QA to look at this issue.

Milos

[REDACTED]

I have run into the same problem on my wife's computer (Win 7  32 bits, Outlook 2003 SP3). Clicking on the "To", "CC" or "BCC" buttons generates the following  error message: "“The messaging interface has returned an unknown error when sending mail. If the problem persists please restart Outlook.”"

I have temporarily resolved the issue by deleting Avast entries in the Registry, but look forward to a program update that will solve the problem properly.

Gaétan

[petr_matrix]

Hello guys,
we know about this problem and it should be fixed this week by micro update.

Thanks,
pm

[REDACTED]

That's good news! Thanks!

[REDACTED]

Same thing is happening when opening any MS 2010 application in Windows 7.
For the meantime, I will be uninstalling Avast until a fix is generated.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   WINWORD.EXE
  Application Version:   15.0.4745.1000
  Application Timestamp:   55a4b990
  Fault Module Name:   StackHash_2408
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   0000000077340017
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   2408
  Additional Information 2:   2408750e837eda6353562d171ea2d88a
  Additional Information 3:   ee29
  Additional Information 4:   ee29ee1583cdd30f2fe3b1680e2e7107

[petr_matrix]

This absolutely isn't the same.
But if you want me to look at it, send me a crash dump.

Thanks,
pm

[REDACTED]

Hello guys,
we know about this problem and it should be fixed this week by micro update.

Thanks,
pm

has this been fixed yet ?

[petr_matrix]

Unfortunately not, we have a little trouble with update process but will be released very soon.

Thanks,
pm

[REDACTED]

Are we talking hours or days ??

[petr_matrix]

I hope it will be released in 24 hours.

[REDACTED]

Thanks for keeping us informed. 

I've been impressed by how well Avast has responded to this issue—given that it affects a product that even its manufacturer no longer supports!

[REDACTED]

I hope it will be released in 24 hours.

Any update on the "update" ??

[petr_matrix]

Guys, please, just wait. Right now it isn't up to me... I try to appeal to release every day :-/

[REDACTED]

Thanks for all you do
it is appreicated