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Author Topic: Avast keeps waking laptop from sleep after a scheduled scan (Win10).  (Read 13650 times)

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Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« on: September 06, 2015, 01:32:27 PM »
Avast Version, 10.3.2225 Free

I have an ASUS K55VD laptop running Windows 10 Home (64bit), (Win10 upgrade from Win8.1 on 29 July 2015). I have a daily custom scan set up for 01:00 on Sunday and Wednesday mornings; 'Do not start the scan if running on batteries', 'Pause the scan if batteries mode begins' and 'Wake up the system to start the scan (if in sleep mode)' are all selcted. (I've had the scheduled scan set up like this for nearly 2 years).

Since the scheduled scan on Wednesday 26 August 2015 @ 01:00, I have had the following problem after every scheduled scan:

After a scheduled scan, the PC will naturally sleep due to inactivity, then wake up again within 1 minute.  If I manually put the laptop to sleep, then it will wake again within 1 minute.  The only way I've found to cure the problem is to shut down, and re-boot the laptop.

From a Command Prompt, powercfg -lastwake gives me the following:

Wake History Count - 1
Wake History (0)
  Wake Source Count - 1
  Wake Source (0)
    Type: Wake Timer
    Owner: [SERVICE] \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\AvastSvc.exe (avast! Antivirus)


Can anyone help with this?
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Offline bob3160

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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #1 on: September 06, 2015, 03:29:14 PM »
May I suggest you try the following:
Submitting a support file using the Avast Support Tool   https://www.avast.com/faq.php?article=AVKB33#artTitle
Post the information here and I'll alert Avast of the submission.
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #2 on: September 06, 2015, 05:52:26 PM »
Not sure if I've done this right..  I assume the support file is automatically sent to Avast...

File ID: C6MCW

Thanks
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Offline bob3160

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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #3 on: September 06, 2015, 05:56:10 PM »
I've alerted Avast. Remember, this is still the weekend so be a little patient. :)
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #4 on: September 24, 2015, 03:32:29 PM »
I've also had this issue. There is no way for my PC to sleep more than a minute or so after Avast has run a scan. I've noticed that if I kill the Avast Service that it will let my PC sleep normally, which is obviously no good. It's to the point where I'm considering switching to another AV client until this issue is resolved.
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #5 on: November 10, 2015, 01:19:18 PM »
I have exactly the same problem.

Did anyone get a fix for this?

It has continued into the latest update.

I have the Pro Antivirus.

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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #6 on: December 01, 2015, 01:13:12 PM »
This happens on every Windows 10 machine I have. It does NOT happen on Windows 7. I have the same problem as the first poster.
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #7 on: December 03, 2015, 05:32:06 PM »
I echo that this has also started happening to me since upgrading to Win 10. Wakes from sleep - every ~4 mins according to Power Troubleshooter in Event Viewer.

Acer Aspire 5738-6969
Windows 10 Home 64-bit
Avast Free 11.1.2241
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #8 on: December 16, 2015, 06:39:57 AM »
I am having the same problem with my computer sleeping and waking up to this:

C:\WINDOWS\system32>powercfg/lastwake
Wake History Count - 1
Wake History

  Wake Source Count - 1
  Wake Source

    Type: Wake Timer
    Owner: [SERVICE] \Device\HarddiskVolume2\New folder\AvastSvc.exe (avast! Antivirus)

It's like my worst nightmare, of which I am unable to wake.  Please baby Jesus.
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #9 on: December 16, 2015, 07:06:20 AM »
Update to the latest version (2016.11.1.2245): https://forum.avast.com/index.php?topic=179855.0
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #10 on: December 16, 2015, 01:00:08 PM »
When I first reported this problem on 06 September 2015, my OS version was the Win10 Home upgrade from Win8.1 and Avast Free version 10.3.2225.
I am now using the latest (and fully updated) Win10 Home 1511 and the latest version 11.1.2245 of Avast Free.  And the problem still persists.
I have also tried doing a clean install of Avast (Using the correct Uninstall/Install procedures found on this Forum).

I believe that this post https://forum.avast.com/index.php?topic=177267.0 is most probably related...

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Offline bob3160

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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #11 on: December 16, 2015, 02:06:52 PM »
Quote from: Chris-G on December 16, 2015, 01:00:08 PM
When I first reported this problem on 06 September 2015, my OS version was the Win10 Home upgrade from Win8.1 and Avast Free version 10.3.2225.
I am now using the latest (and fully updated) Win10 Home 1511 and the latest version 11.1.2245 of Avast Free.  And the problem still persists.
I have also tried doing a clean install of Avast (Using the correct Uninstall/Install procedures found on this Forum).

I believe that this post https://forum.avast.com/index.php?topic=177267.0 is most probably related...
Reported. Let's see if we get a reply directly from Avast. :)
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #12 on: December 16, 2015, 09:15:41 PM »
Still not fixed and it takes several restarts for me before it goes away only to return after the next scan
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #13 on: December 22, 2015, 11:47:18 PM »
Any word?  Bump
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Re: Avast keeps waking laptop from sleep after a scheduled scan (Win10).
« Reply #14 on: December 30, 2015, 09:48:54 PM »
I'm on Pro 11.1.2245
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