My friend who uses avast home edition, which seems to update daily, received an email that said something like, My email address has changed, the new one is inside. His daughter opened it. Now he cannot open the computer. He has XP Home Edition. When he tried to boot up after that, he had a blue screen that said scan disk can not continue because of corrupted folders now when he tries to boot up, he gets to the XP opening screen and can go no further. He never gets to the Start button. When he uses F8 he cannot get into safe mode and so far he has not been able to get into the boot mod. Is it possible to get in and remove the malware?
levon