Author Topic: Server error on https://business.avast.com  (Read 6899 times)

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Server error on https://business.avast.com
« on: October 08, 2015, 02:52:25 PM »
We are getting an error when trying to admin our avast for business system at https://business.avast.com and all machines on the network are erroring that "The Online content is unavailable"
Anyone else experiencing it?

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Re: Server error on https://business.avast.com
« Reply #1 on: October 08, 2015, 02:58:00 PM »
Yep, same thing here.

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Re: Server error on https://business.avast.com
« Reply #2 on: October 08, 2015, 03:02:00 PM »
Yes...same for me here. All clients are getting that message, and the management site is goofy. Some links work, others do not.

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Re: Server error on https://business.avast.com
« Reply #3 on: October 08, 2015, 03:02:19 PM »
Yup. And no one way to silent uninstall that I can find. Cloud console is not functioning to uninstall it from there either.

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Re: Server error on https://business.avast.com
« Reply #4 on: October 08, 2015, 03:03:24 PM »
Yes, on all the systems I have looked at. Also the Cloud console is now saying server error.

I also had time outs on this forum for a while but seems OK now.

Looks like AVAST are having system / network problems.

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Re: Server error on https://business.avast.com
« Reply #5 on: October 08, 2015, 03:04:21 PM »
We are now sometimes able to access the management site, maybe they have multiple servers and one is down and the load balancer hasnt realized!

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Re: Server error on https://business.avast.com
« Reply #6 on: October 08, 2015, 03:11:27 PM »
This screenshot i just took of the Business login is pretty.... interesting.
https://goo.gl/photos/DuEUFDvkHb6CrHBXA (HTML5 Compliant browser required to view)

Logging in just throws random errors, etc.

Also, all of my computers are having the Avast Business window pop up, and steal focus from all other running apps, just to say it cant connect.
Close the window, and a few minutes later BAM! it's back, and it's taken focus away from the program i am using.
Having the window appear, and take focus from anything the user is currently doing, while working, because of a server issue, is quite frankly, terrible. I hope this behaviour gets changed in future updates.

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Re: Server error on https://business.avast.com
« Reply #7 on: October 08, 2015, 03:28:50 PM »
Having the window appear, and take focus from anything the user is currently doing, while working, because of a server issue, is quite frankly, terrible. I hope this behaviour gets changed in future updates.

You have my vote for this!

Further showing an RJ-45 connector and a wall socket is not also well thought out. We have most laptops on wireless which is a separate network from our wired connection. Plugging changes the default connection to change (due to gigabit speed) which makes resources appear unavailable.

What a way to start the day :-(

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Re: Server error on https://business.avast.com
« Reply #8 on: October 08, 2015, 03:51:16 PM »
About 10 minutes ago Avast posted an update on the server issue on Google+

https://plus.google.com/+avast/posts/Bm4YRBCxH39

They said they have just fixed the repeatedly-opening Avast window, and are continuing to work on the Login issue.

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Re: Server error on https://business.avast.com
« Reply #9 on: October 08, 2015, 03:54:42 PM »
It appears that this is supposed to be fixed now.

"Hello,
On October 8th around 8am EST, Avast had some technical difficulties related to a VPS update, but they should now be resolved. We apologize for any inconvenience.

Thanks for your patience,

Avast Support"

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  • Guest
Re: Server error on https://business.avast.com
« Reply #10 on: October 08, 2015, 04:03:19 PM »
Definitely not fixed yet.

Here's a screenshot of what I'm greeted with on login: https://goo.gl/photos/TKD1oz8U2X4PFmae6

Offline Michael P.

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    • Avast for Business
Re: Server error on https://business.avast.com
« Reply #11 on: October 08, 2015, 04:06:40 PM »
Definitely not fixed yet.

Here's a screenshot of what I'm greeted with on login: https://goo.gl/photos/TKD1oz8U2X4PFmae6


The picture you posted is from my.avast.com, please use the business.avast.com site to log in.  The issue with logging in should be resolved shortly.  Please reopen your browser and try again.  We apologize for the inconvenience. 

Thanks,
Michael P.
AVAST Support Team
Michael P.
AVAST Business Support Team
https://support.business.avast.com/

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Re: Server error on https://business.avast.com
« Reply #12 on: October 08, 2015, 04:08:33 PM »
Definitely not fixed yet.

Here's a screenshot of what I'm greeted with on login: https://goo.gl/photos/TKD1oz8U2X4PFmae6


The picture you posted is from my.avast.com, please use the business.avast.com site to log in.  The issue with logging in should be resolved shortly.  Please reopen your browser and try again.  We apologize for the inconvenience. 

Thanks,
Michael P.
AVAST Support Team

I was automatically redirected to the my.avast.com page after being greeted by a black page with only the word "error" when trying to log in on business.avast.com

Offline Michael P.

  • Avast team
  • Newbie
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  • Posts: 17
    • Avast for Business
Re: Server error on https://business.avast.com
« Reply #13 on: October 08, 2015, 04:13:13 PM »
Definitely not fixed yet.

Here's a screenshot of what I'm greeted with on login: https://goo.gl/photos/TKD1oz8U2X4PFmae6


The picture you posted is from my.avast.com, please use the business.avast.com site to log in.  The issue with logging in should be resolved shortly.  Please reopen your browser and try again.  We apologize for the inconvenience. 

Thanks,
Michael P.
AVAST Support Team

I was automatically redirected to the my.avast.com page after being greeted by a black page with only the word "error" when trying to log in on business.avast.com

Is the business.avast.com site allowing you to log in now?

Thanks,
Michael P.
AVAST Support Team
Michael P.
AVAST Business Support Team
https://support.business.avast.com/

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Re: Server error on https://business.avast.com
« Reply #14 on: October 08, 2015, 04:16:06 PM »
Yeah, the business site is working now.

However, i can only use it for about 15 or so seconds, then I receive the message:

Session expired
Your session expired due to inactivity. Please reload the page to continue
« Last Edit: October 08, 2015, 04:18:28 PM by DazzaJay »