Author Topic: Unable to log in to Support  (Read 4217 times)

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Unable to log in to Support
« on: November 04, 2015, 10:23:56 AM »
I can log in to My Avast account and this forum, but every time I try to log in to Support I get: "Login was unsuccessful!"

I have tried resetting my password, but it doesn't work even after that.

And most ironically, I can't create a support ticket to help me resolve this, so I'm posting it to this forum.

Offline Asyn

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Re: Unable to log in to Support
« Reply #1 on: November 04, 2015, 10:53:17 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to log in to Support
« Reply #2 on: November 15, 2015, 01:11:43 AM »
I am able to log into my Avast account, but every time I try to access the Support area I get an error message, even if I use my Avast account credentials and not my previous Support credentials.

Please see the attached screenshot and please help me to access Support, as I have an issue I need to report there.

Offline Asyn

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Re: Unable to log in to Support
« Reply #3 on: November 15, 2015, 07:36:47 AM »
When you're logged in to the forum, click here: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to log in to Support
« Reply #4 on: November 15, 2015, 01:23:10 PM »
I did. That's when I get the above error message.

To sum it up, I can log in to my Account and this forum, but Support throws me out. Can you fix it for me, please?

Offline Asyn

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Re: Unable to log in to Support
« Reply #5 on: November 15, 2015, 02:37:42 PM »
I did. That's when I get the above error message.
Strange. Did you try another browser yet..!?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to log in to Support
« Reply #6 on: November 15, 2015, 02:46:56 PM »
Yes, I have tried different browsers and even different computers.

There's obviously something wrong with my account. Does Avast Support have an e-mail address I could use instead?

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Re: Unable to log in to Support
« Reply #7 on: November 15, 2015, 03:01:01 PM »
Yes, I have tried different browsers and even different computers.
There's obviously something wrong with my account. Does Avast Support have an e-mail address I could use instead?
Contact Lukas: https://forum.avast.com/index.php?action=pm;sa=send;u=132749
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Unable to log in to Support
« Reply #8 on: November 16, 2015, 07:32:05 AM »
Thanks! I've PM'ed him now.

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Re: Unable to log in to Support
« Reply #9 on: November 16, 2015, 07:35:06 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0