Author Topic: Want refund and cannot raise a support ticket!  (Read 7000 times)

0 Members and 1 Guest are viewing this topic.

Offline elboy

  • Newbie
  • *
  • Posts: 4
Want refund and cannot raise a support ticket!
« on: February 26, 2015, 01:03:30 PM »
Hi all,

I have read through all the posts but feel I need to raise my own.

I bought Grimefighter but it would not run. I tried the telephone support twice (getting nowhere on the first and second attempt as it was extremely hard to understand the support persons) and can honestly say it was the worst support experience I have ever had! I then tried to raise a support ticket but cannot do that - I get to the "confirm" button but nothing happens. I have also tried the sales support but they just refer me back to technical support.

I have uninstalled Grimefighter and as I purchased Grimefighter on 16th Feb 2015 want a refund.

Anyone out there that feels they can help, I would be grateful.

I am running Windows XP.

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: Want refund and cannot raise a support ticket!
« Reply #1 on: February 26, 2015, 02:08:11 PM »
Hi elboy,

You can open a ticket at the link below and ask for a refund.  Once you get the ticket number you can post it here and I will make sure it is handled promptly

https://support.avast.com/

Best regards,

Davidek

Offline natalia.s

  • Newbie
  • *
  • Posts: 1
Re: Want refund and cannot raise a support ticket!
« Reply #2 on: February 26, 2015, 05:39:36 PM »
 I have tried to contact with anyone both in Polish and English and I got no reply. Avast GrimeFighter didn't prove to be helpful. It is written that I've got 30 days to get my refund, but days go by, I have no reply, and it appears that actually I have no chance to get my money back.
 Is there any one who can answer my emails? Or is it totally useless to even try to ask for help and most importantly for refund?
« Last Edit: February 26, 2015, 06:06:55 PM by natalia.s »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Want refund and cannot raise a support ticket!
« Reply #3 on: February 26, 2015, 09:58:01 PM »
Natalia,
do you have the latest avast version installed ?
If not, I suggest you do so and try again to use GrimeFighter.
https://forum.avast.com/index.php?topic=166883.0

For refunds, please read this information:
https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

Offline denise19

  • Newbie
  • *
  • Posts: 1
Re: Want refund and cannot raise a support ticket!
« Reply #4 on: March 02, 2015, 05:04:15 PM »
hello to all'
 I feel you're pain just started the process of trying to get my money back , this company sucks !!!!

that take the money fast but hard to get t back
 

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7077
  • When you think you know, Think Again
Re: Want refund and cannot raise a support ticket!
« Reply #5 on: March 02, 2015, 06:32:59 PM »
hello to all'
 I feel you're pain just started the process of trying to get my money back , this company sucks !!!!

that take the money fast but hard to get t back

As posted in Reply #1
Post your Ticket Number(#) here!
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2491b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Want refund and cannot raise a support ticket!
« Reply #6 on: March 02, 2015, 10:54:52 PM »
Submit a ticket and if you are entitled to it, you will get a refund.
What is so hard about that ? ???

Offline Veronica23

  • Newbie
  • *
  • Posts: 2
cannot submit support ticket
« Reply #7 on: May 26, 2015, 01:19:52 AM »
I have tried to submit a support ticket using firefox & chrome on my PC. I tried on my iPhone. I have cookies allowed. However, I cannot submit a support ticket. Does anyone know how I can contact avast to get help with this?

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Want refund and cannot raise a support ticket!
« Reply #8 on: May 26, 2015, 01:22:11 AM »
What happens if you try to submit the ticket ?

Offline Veronica23

  • Newbie
  • *
  • Posts: 2
Re: Want refund and cannot raise a support ticket!
« Reply #9 on: May 26, 2015, 01:25:02 AM »
I get no response or confirmation that it has been accepted.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Want refund and cannot raise a support ticket!
« Reply #10 on: May 26, 2015, 02:07:49 AM »
Other than that, everything goes fine ?
If so, already checked your spam folder ?

Offline Todd44

  • Newbie
  • *
  • Posts: 1
Re: Want refund and cannot raise a support ticket!
« Reply #11 on: October 17, 2015, 02:24:49 AM »
I get no response after requesting a refund either, and it's been a week since I logged the ticket. There's zero documentation that's accurate in regard to processing through Digital River, nor is there any clear means of requesting through the Avast Support Portal.

They also never emailed me my license key, I had to request multiple times for this to come through. And btw - If I've got to check SPAM, then you're failing at using proper DKIM and SPF settings on your mail relay or server.

They've left me no other choice other than to raise the issue with PayPal, so they'll now be sorting this out if Avast continues to ignore my request.

Next call is going to be to the Better Business Bureau.

Ticket #3660
« Last Edit: October 17, 2015, 02:29:58 AM by Todd44 »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31302
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Want refund and cannot raise a support ticket!
« Reply #12 on: November 18, 2015, 01:20:01 PM »
Do you got things sorted out Todd ?

#3660 doesn't look like a ticket number from avast to me.
But it seems avast is changing things, so I am not sure.