Hi BeSecure - thank you for hearing my desperate plea.
1. It's the version currently at the top of the forum - AVAST 2016 (build number 2016.11.1.2241)
I did it as an update from the software Update dashboard when I saw that message on the forum (
https://forum.avast.com/index.php?topic=178580.0)
However, when I try to see what version it is now on the dashboard, it says:
Virus Definitions
Current version: Unknown
Release date: Unknown
Connection: Not established
Latest update received: ---
Program
Current version: 11.1.2241
Release date: 01/01/1970 00:00:00
2. Windows Security Centre
Firewall appears to be on
it's not on an automatic update
virus protection not monitored
windows defender is out of date
I've not changed anything on this. This has been happil running alongside avast for about 2 years
3. Previous AV was McAfee and although I thought I uninstalled it, it tells me I'm not protected. I've learned to live with it.
4. I didn't try Repair - should I?
On the main avast home page where it says that I am unprotected, it says "Avast background service not running", I pressed "Resolve All" and I also pressed "Start Now" to no avail.
I'm guessing this is not the same as Repair - right? Repair is probably on that list of possible things that I could do that I'm wondering if it is worth doing?
Many thanks in advance for your help
C