Author Topic: New update: No networking  (Read 2573 times)

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Offline aj19

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New update: No networking
« on: November 25, 2015, 10:21:16 PM »
After calling the phone line and I think overwhelming a poor customer support rep (sorry, he was awesome though), I'm turning here.  The new update to avast stops all of my network drives, network applications (backburner), from working entirely. 

I can't find a rule in here that would block these, the current ones show 5 bars all connections, but they do not work.   The firewall log shows... nothing.  No blocked traffic, so... what is happening?   It's like it has windows networking entirely on block and I can't find any entry to fix it anywhere. 

Uninstalling the product fixes it.  Installing the older version fixes it.  Updating causes it to stop working.  If I disable all shields, it still doesn't work.  But if I uninstall it, it does.  I can't find any reason for it, and I'm hoping someone here can help before I abandon ship, so to speak. 

If I install the older version and just do virus definition updates, will they be 'up to date' or do I need the latest version of the app as well?  I'll stick with the old if that's an option.   I'm a bit frustrated and I apologize for that but hopefully we can find a solution.

Thanks,
AJ
« Last Edit: November 25, 2015, 10:22:51 PM by aj19 »

Offline Eddy

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Re: New update: No networking
« Reply #1 on: November 25, 2015, 11:42:51 PM »
I suggest you start with providing details.
Without them it is not possible to find a solution.

What OS/SP ?
What exact version of avast ?
Any other security (related software installed ? (or was there)
etc.
« Last Edit: November 28, 2015, 06:55:54 PM by Eddy »

Offline aj19

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Re: New update: No networking
« Reply #2 on: November 28, 2015, 06:48:57 PM »
Sure. 

When it was working:
Windows 7 Pro 64 Bit
Versions of Avast working:  All for the past 3 years.
No other security software.

Details when not working:
Windows 7 Pro 64 Bit
Versions of Avast not working: latest (11.1.2241)
No other security software.


Offline Asyn

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Re: New update: No networking
« Reply #3 on: November 28, 2015, 06:50:58 PM »
You could try the latest beta: https://forum.avast.com/index.php?board=15.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline aj19

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Re: New update: No networking
« Reply #4 on: November 28, 2015, 06:54:53 PM »
Can't hurt I guess, will do now.  Thanks.

Offline Asyn

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Re: New update: No networking
« Reply #5 on: November 28, 2015, 06:55:49 PM »
You're welcome. Report back.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline aj19

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Re: New update: No networking
« Reply #6 on: November 28, 2015, 07:12:52 PM »
I am... a bit surprised that it totally DID work.  I can't thank you enough!  I appreciate your time.

AJ19

Offline Asyn

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Re: New update: No networking
« Reply #7 on: November 28, 2015, 08:58:05 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0