Author Topic: Avast suddenly blocking Pandora desktop app  (Read 2017 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Avast suddenly blocking Pandora desktop app
« on: December 05, 2015, 10:34:09 PM »
I've been using both Avast and the Pandora desktop app (the Pandora that plays music, that is) just fine for several months now. But today when I went to open up the app, Avast blocked it from opening. The message that pops up reads:

Avast File System Shield has blocked a threat. No further action is required.
Object: C:\Users\...\Pandora.exe
Infection: Win32:Evo-gen [susp]
Action: Moved to chest
Process: C:\Windows\System32\msiexec.exe
The threat was detected and blocked just before the file was opened.

The popup gives me an option to report it as a false positive and/or add the file to the scan exclusion list, but doing so still doesn't allow me to open the program; every time I do, Avast just blocks it again. I tried manually adding it to the exclusion list in the options menu, same deal. The only way I can actually open the program is by disabling Avast and re-enabling it.

I've been using this for months without any problems, so I know it's safe. Is there something else I can do to allow it to run aside from temporarily shutting down Avast every time I want to listen to music?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76036
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast suddenly blocking Pandora desktop app
« Reply #1 on: December 06, 2015, 04:54:21 AM »
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0