Author Topic: Secureline VPN keeps disconnecting  (Read 2002 times)

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srsdesigner@rocketmail.com

  • Guest
Secureline VPN keeps disconnecting
« on: December 02, 2015, 09:15:32 AM »
I'm testing it right now as a trial before I buy and I don't get disconnected constantly but a few times a day.

Offline krahulik

  • Avast team
  • Sr. Member
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  • Posts: 285
Re: Secureline VPN keeps disconnecting
« Reply #1 on: December 04, 2015, 03:11:08 PM »
Hello,
  the current version of SecureLine disconnects when a computer falls a sleep. This should be fixed in a next release.

If this is not the case, would you please generate a support package (application's help menu -> Avast Technical Support -> Generate a support package) when the disconnect happens and either attach it here, or contact our support? Could you also please tell us, how are you connected to the internet and in which country?

Thank you in advance,
  Martin