Author Topic: I purchased the Avast Cleanup license but will NOT activate  (Read 3548 times)

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Offline rprose813

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I purchased the Avast Cleanup license but will NOT activate
« on: January 10, 2016, 02:28:53 PM »
Can someone from tech support PLEASE send me my activation code!  I tried the "Use This License" option but it hangs.  And when I try to retrieve my activation code on line it gives me a 505 Error.

The confirmation email DID NOT contain the activation code!!  PLEASE send it to me! Thanks!  Very frustrating >:( >:(!

Offline Eddy

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #1 on: January 10, 2016, 02:30:10 PM »
Try to activate it through your account > https://my.avast.com

Offline rprose813

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #2 on: January 10, 2016, 03:26:19 PM »
Thanks for the info...but I tried that several times and it just gives me an error:

ERROR 305 - The requested service is not available at the momement

Offline Eddy

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #3 on: January 10, 2016, 03:37:20 PM »
avast is changing things on the website/servers to make things better, could be they are working on it now.
Try again in a few hours and if it still fails, submit a ticket.
https://support.avast.com

Offline rprose813

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #4 on: January 10, 2016, 03:47:19 PM »
thanks for the info

Offline Eddy

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #5 on: January 10, 2016, 03:51:09 PM »
You're welcome and please post here if you succeeded or had to submit a ticket.
The information might help others.

Offline moroni

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Re: I purchased the Avast Cleanup license but will NOT activate
« Reply #6 on: January 11, 2016, 11:05:06 AM »
Hi rprose813,

We are investigating the reason of such error message.
I noticed, though, that you are using an old version of Avast. Could you please update to the latest version and try again? Details here https://www.avast.com/faq.php?article=AVKB6#artTitle