Author Topic: Avast EPS managed client installation takes 16 minutes on Windows 10  (Read 2287 times)

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Hello,
We have recently updated our SOA to version 1.3.3.89 in our organization so we could deploy new managed client which support Windows 10, however we have a problem with Avast Endpoint Protection Suite managed client (v 8.0.1606) installation.
The managed client installation is part of FirstLogonScripts that apply to our image after deployment and we have found that the total time it takes a whopping 16 minutes from running the executable to installation being completed.

I've tried to examine the setup.log and found that the setup is doing nothing in total of 12 minutes. Here is an excerpt from the log:

1st waiting - 6 minutes

Code: [Select]
12:10:53 vrb/gen  Install check: SetupVersion does NOT exist
12:10:53 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 0
12:10:53 nrm/gen  Set m_bAlreadyInstalled to false for INST_OP_INSTALL
12:10:53 nrm/int  SYNCER: Agent=Syncer/5.00 (abp-1606;p)
12:10:54 nrm/int  SYNCER: Type: use IE settings
12:10:54 nrm/int  SYNCER: Auth: another authentication, use WinInet
[b][color=red]12:11:57 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
12:13:05 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
12:14:13 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
12:15:21 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)
12:16:29 nrm/int  ERROR:HttpGetWininet, catch returned 0x00002EE2 (12002)[/color][/b]
12:16:35 min/gen  C:\Users\LOKALN~1\AppData\Local\Temp\_av_sfx.tm~4b4f1748-ddd7-45fc-8dfd-f03dbfc92b8a\admin.ini exist
12:16:35 nrm/int  SYNCER: Type: use IE settings
12:16:35 nrm/int  SYNCER: Auth: another authentication, use WinInet
12:16:35 min/pkg  Find group '' from 'ExcludeGroups/Group1/C:\Users\LOKALN~1\AppData\Local\Temp\_av_sfx.tm~4b4f1748-ddd7-45fc-8dfd-f03dbfc92b8a\admin.ini' to be excluded
12:16:35 min/pkg  Find group '' from 'IncludeGroups/Group1/C:\Users\LOKALN~1\AppData\Local\Temp\_av_sfx.tm~4b4f1748-ddd7-45fc-8dfd-f03dbfc92b8a\admin.ini' to be excluded
12:16:35 vrb/reg  Get registry: Software\Microsoft\Internet Explorer\Version=9.11.10240.16384
12:16:35 min/gen  GUID: bc3bf24a-1984-43db-a68b-5273e98d73b4
12:16:35 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
12:16:35 nrm/int  SYNCER: Type: use IE settings
12:16:35 nrm/int  SYNCER: Auth: another authentication, use WinInet

2nd waiting - 6 minutes

Code: [Select]
12:17:34 vrb/sys  Driver file copied: C:\Windows\system32\aswBoot.exe
12:17:34 vrb/sys  Executing:AvastEmUpdate.exe /reg
12:17:34 vrb/sys  Executed:AvastEmUpdate.exe /reg
12:17:34 vrb/gen  SaveState: Edition=8
[color=red][b]12:23:14 vrb/gen  basRequestDemoLicenseFile returned 0x20000004, http:12002[/b][/color]
12:23:14 nrm/fil  Direct delete of file: C:\Program Files\AVAST Software\Avast Business\License\EULA_Avast_Free.txt
12:23:14 nrm/fil  Direct delete of file: C:\Program Files\AVAST Software\Avast Business\License\EULA_Avast_Pro_IS.txt
12:23:14 vrb/reg  Set registry: SYSTEM\CurrentControlSet\Services\avast! Net Client Service\Description=avast! Net Client Service
12:23:14 vrb/sys  Service avast! Net Client Service installed
12:23:14 min/sys  Port 25322 is not open in the firewall.

The whole setup.log can be found here - http://pastebin.com/ypLEqHCQ

After the installation, the client seems to connect to SOA, download updates and communicate as it should. However both the setup and SOA thinks that this is a Windows 8 computer.. I don't know if this is a problem though.

Code: [Select]
12:10:53 nrm/sys  Operating system: Windows 8 ver 6.2, build 9200, sp 0.0 x64

Could you please provide any solution to these timeouts? Without waiting the installation would complete is 3 or 4 minutes.
Any help appreciated.

Thanks!

Michal