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Author Topic: The worst customer service  (Read 3197 times)

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The worst customer service
« on: January 17, 2016, 05:31:09 AM »
 I am not one to publicly complain if I'm unhappy with a service but this really has me irritated. Let me make sure everyone understands that I had no problem with the Antivirus software just the customer service that comes with a paid subscription! I tried out the VPN free trial it notified me it was coming to a end and it would automatically take money from registered card unless I cancelled. I felt it wasn't something I needed so I tried to cancel and it would not allow me to sign in. So I made an attempt to contact a rep with no success. So I filed a ticket that is still open and being processed. Ticket was filed 25 days ago! So I opened a new ticket stating I would like a refund for the VPN since I didn't want it and couldn't stop the renewal that ticket has been open for 5 days and is still being processed. Bottom line you can purchase from them but don't expect any follow up once your money is in their hands!
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Offline Rednose

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Re: The worst customer service
« Reply #1 on: January 17, 2016, 05:41:03 AM »
Hi scorpio19713, welcome to the forum :)

I am sorry for your bad experience : 25 days with no answer to your ticket is unacceptable !
Can you post your Ticket ID, than I will put this forward.

Greetz, Red.
« Last Edit: January 17, 2016, 06:00:51 AM by Rednose »
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Offline schmidthouse

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Re: The worst customer service
« Reply #2 on: January 17, 2016, 06:53:02 PM »
Quote from: scorpio197139 on January 17, 2016, 05:31:09 AM
I am not one to publicly complain if I'm unhappy with a service but this really has me irritated. Let me make sure everyone understands that I had no problem with the Antivirus software just the customer service that comes with a paid subscription! I tried out the VPN free trial it notified me it was coming to a end and it would automatically take money from registered card unless I cancelled. I felt it wasn't something I needed so I tried to cancel and it would not allow me to sign in. So I made an attempt to contact a rep with no success. So I filed a ticket that is still open and being processed. Ticket was filed 25 days ago! So I opened a new ticket stating I would like a refund for the VPN since I didn't want it and couldn't stop the renewal that ticket has been open for 5 days and is still being processed. Bottom line you can purchase from them but don't expect any follow up once your money is in their hands!

Unfortunately, creating a "new" ticket will then put you at the 'Back of the line' .
Please do as suggested by Rednose and post The TICKET # here. :)
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Offline Eddy

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Re: The worst customer service
« Reply #3 on: January 17, 2016, 06:56:04 PM »
Quote
just the customer service that comes with a paid subscription
Service for the paid and free products is the same.
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Re: The worst customer service
« Reply #4 on: January 18, 2016, 06:22:26 AM »
Ticket #100561 this is the original ticket. Ticket# 138510 is the recent ticket. Sorry it took this long to reply busy day. Thank you for looking out for all of us that have unresolved issues!
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Offline moroni

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Re: The worst customer service
« Reply #5 on: January 18, 2016, 10:46:40 AM »
Hi scorpio197139,

I'll contact you through your ticket :)
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Re: The worst customer service
« Reply #6 on: June 10, 2018, 01:24:31 AM »
I don't have you're programs in my computer.  Why are you charging for something I do not have?  I cannot seem to find a way to actually connect to any person.  I cannot find any customer support, or way to contact you in any way, shape or form.  You charging and inadiquite protection are atrocious.
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Offline bob3160

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Re: The worst customer service
« Reply #7 on: June 10, 2018, 03:55:10 PM »
Quote from: mikal.hearsedriver on June 10, 2018, 01:24:31 AM
I don't have you're programs in my computer.  Why are you charging for something I do not have?  I cannot seem to find a way to actually connect to any person.  I cannot find any customer support, or way to contact you in any way, shape or form.  You charging and inadiquite protection are atrocious.
Auto renewal doesn't end when you remove the program. It's most likely why you were charged.
Contact Support https://support.avast.com/contact
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