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Author Topic: My Licences Have Disappeared  (Read 1861 times)

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REDACTED

  • Guest
My Licences Have Disappeared
« on: January 02, 2016, 08:22:39 AM »
I had three available licences on one account and none on the other. I changed the email address where the three were to the same email address as that with no licences. I deleted the original email address and now I discover that I have lost them and I require them. Any ideas on how to get them back?
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Offline Pondus

  • Probably Bot
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Re: My Licences Have Disappeared
« Reply #1 on: January 02, 2016, 12:11:17 PM »
You contact avast here  >>  Submit a ticket >> https://support.avast.com/support/home

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REDACTED

  • Guest
Re: My Licences Have Disappeared
« Reply #2 on: January 04, 2016, 07:08:22 AM »
Thanks. I have submitted a ticket.
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REDACTED

  • Guest
Re: My Licences Have Disappeared
« Reply #3 on: January 31, 2016, 07:49:53 AM »
Took about ten days as advertised but all fixed and I'm happy. Not sure why it takes so long though.
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Offline DavidR

  • Avast Überevangelist
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Re: My Licences Have Disappeared
« Reply #4 on: January 31, 2016, 04:36:07 PM »
Thanks for taking the time to report a successful conclusion.

I think all (avast users helping on the forums) would appreciate a quicker turn around.
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