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Author Topic: Avast says I'm protected - But Windows keeps telling me it's off  (Read 5966 times)

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Avast says I'm protected - But Windows keeps telling me it's off
« on: February 05, 2016, 01:40:47 PM »
Hello,
I'm using Windows 10 with Avast, and I keep getting messages on the Action center that My antivirus and firewall programs are off.
When I press, it opens a Windows that asks me whether I trust Avast, I click yes, but it keeps coming back.

When I enter control panel, in the security section, I see that my antivirus programs are off. When I press turn on, nothing happens.

And still, Avast is telling me that I'm protected.

Am I really protected?
I reinstalled Avast. didn't work. I did a clean install of Windows, didn't work
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #1 on: February 05, 2016, 01:41:41 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #2 on: February 05, 2016, 07:40:22 PM »
Thanks, I did that, and will tell you if it's working soon
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #3 on: February 06, 2016, 05:29:54 AM »
OK, report back.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #4 on: February 06, 2016, 11:29:00 AM »
Reporting back: It didn't work :)
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #5 on: February 06, 2016, 11:34:56 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #6 on: February 06, 2016, 02:28:56 PM »
Thank you, I did that and will come back with an answer soon :)
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #7 on: February 06, 2016, 04:37:02 PM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #8 on: February 06, 2016, 07:14:56 PM »
Update: It didn't work either: I still get this "Virus protection" message in the Action Center, and when I click on it, it opens the Security and Maintenance and showing me that avast! Virus is turned off
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #9 on: February 06, 2016, 07:17:47 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #10 on: February 07, 2016, 10:37:01 PM »
Quote from: Asyn on February 06, 2016, 07:17:47 PM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Free Version 11.1.2253
Windows 10 64 Bit (Not sure what build)
I have MBAM Pro Trial
Did not use any other AV before
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #11 on: February 08, 2016, 05:03:15 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #12 on: February 08, 2016, 12:20:23 PM »
Just did that.
When installation finished Avast wrote that the installation is complete but also had a big red X and a message that said configuration error, with a long log file that contained some errors.
Let's see what happens after reboot
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Offline Asyn

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #13 on: February 08, 2016, 12:22:57 PM »
OK, report back.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast says I'm protected - But Windows keeps telling me it's off
« Reply #14 on: February 08, 2016, 12:23:38 PM »
Update: Avast did not even install, although it said that installation was completed (with errors, but it did say completed. Does that mean that I now have some floating Avast files somewhere in my hard drive?)
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