Author Topic: Avast Account shows 2 devices although it is only one device  (Read 1728 times)

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Avast Account shows 2 devices although it is only one device
« on: February 10, 2016, 03:22:58 PM »
Hello,
I installed the new Avast Mobile Security on my cellphone and linked it successfully to my Avast account.
Then from my account I initiated the download and installation of Avast Anti Theft tomy cell phone.
That worked alright. I then connected Anti Theft as well to my account.
Now my account shows 2 devices with the same name, one with Anti Theft missing and one with Mobile security missing.
The first connected device (with Mobile Security) now shows a strange IP address, starting with 10.....
The second device shows the correct IP address.

Tried this several times, even deleted the Avast Account, deleted the Avast Apps on my cell phone and re-installed
and re-linked everything. No change.

What's wrong?

Thanks for any help
Frank




Offline Eddy

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Re: Avast Account shows 2 devices although it is only one device
« Reply #1 on: February 10, 2016, 03:47:33 PM »
Before posting, please do some (re)search(ing).
Your question already has been answered multiple times.

The way AMS 4 and AMS 5 are connecting with the site are different.
There are some problems with the site showing things correctly and avast is already working on them.