Author Topic: keyboard no longer works after starting internet security trial  (Read 1302 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
keyboard no longer works after starting internet security trial
« on: February 29, 2016, 03:05:49 AM »
using on screen keyboard to type this. i installed avast a while ago and today upgraded to the internet security trial. after restarting my computer i found that my keyboard would not respond. i restarted again and noticed that the keyboard worked in the BIOS until i hit the loading screen at which point the keyboard stops responding. checking the device shows "Windows cannot start this hardware device - code 19"

tried safe mode, keybored still stops working . deleted filter uppers like the guy did in https://forum.avast.com/index.php?topic=157941.0 and got the same result he did. error went away but keyboard still dose not function.

ive never had any issues with avast before but this is a huuuuuge issue and i need to know how to fix it.

relevant avast version info: http://prnt.sc/a98ev3

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76035
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: keyboard no longer works after starting internet security trial
« Reply #2 on: February 29, 2016, 01:59:18 PM »
Quote
tried safe mode, keybored still stops working
avast doesn't run/work/load in safe mode.
It seems there is a problem with the keyboard itself.

Does the keyboard work on another system ?
Does another keyboard work on your system ?