Author Topic: The Bitdefender usb was infected  (Read 3269 times)

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The Bitdefender usb was infected
« on: March 06, 2016, 11:47:13 AM »
I should have known not to re-plug in my old usb but I stupidly did. I had assumed that my Bitdefender rescue usb was secure but it was not. I found that I could not move my cursor or type in the password at the screen.

Now I have uninstalled & reinstalled my system the first thing I noticed is that Google Chrome would not open, then I saw a greenish/yellowish Windows loading bar after a restart. If I boot up normally then I fear that I may not be able to control my cursor or click things. Currently I am in safe mode with networking so I have not run a FRST scan yet.

Would it make any difference if I attempted to use a empty usb to re-flash my bios since I am infected and I want to regain control of the mouse and login functions?
« Last Edit: March 06, 2016, 08:39:00 PM by 5us »

Offline Pondus

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Re: The Bitdefender usb was infected
« Reply #1 on: March 06, 2016, 11:56:59 AM »
follow instructions here  https://forum.avast.com/index.php?topic=53253.0
we need Malwarebytes and Farbar Recovery Scan Tool logs, attach the logs, 3 logs total

see below the box you write in ... Attachments and other options


Then scroll down to  ... SPECIFIC INFECTIONS LOGS
Follow MCShield instructions .... this log you copy and paste here

a malware expert will then assist you when online


« Last Edit: March 06, 2016, 11:59:26 AM by Pondus »

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Re: The Bitdefender usb was infected
« Reply #2 on: March 06, 2016, 08:58:47 PM »
MCShield says "Warning: E drive is read only. Use Scan With MCShield in the context menu to disregard this and scan the drive.

I right clicked for a scan and there is a MCShieldDS.exe write protect error. The disk cannot be written to because it is write protected. Please remove write protection from the volume RESCUE DISC in drive E. All three buttons do not work cancel, try again and continue.
« Last Edit: March 06, 2016, 09:11:20 PM by 5us »

Offline Pondus

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Re: The Bitdefender usb was infected
« Reply #3 on: March 06, 2016, 09:08:32 PM »
Right click your E drive and scan with MCShield

« Last Edit: March 06, 2016, 09:43:52 PM by Pondus »

Offline Pondus

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Re: The Bitdefender usb was infected
« Reply #4 on: March 06, 2016, 09:45:06 PM »
Quote
I right clicked for a scan and there is a MCShieldDS.exe write protect error. The disk cannot be written to because it is write protected. Please remove write protection from the volume RESCUE DISC in drive E. All three buttons do not work cancel, try again and continue.
Attach the logs you have and we take it from there


EDIT: yea i see you have attached in your first reply
we usually wait for a new reply that is how we see the logs have arrived, if you edit and attach in previous post we may not notice   ;)


« Last Edit: March 06, 2016, 09:46:59 PM by Pondus »

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Re: The Bitdefender usb was infected
« Reply #5 on: March 06, 2016, 09:48:55 PM »
I see the log for C drive in MCShield but how do I attach it?
« Last Edit: March 06, 2016, 09:52:11 PM by 5us »

Offline Pondus

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Re: The Bitdefender usb was infected
« Reply #6 on: March 06, 2016, 09:49:44 PM »
I see the log for C drive in MCShield but how do I attach it?
MCShield log you copy and paste in next reply




Offline Pondus

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Re: The Bitdefender usb was infected
« Reply #7 on: March 06, 2016, 10:07:19 PM »
If attached it looks like Chinese (a forum bug)  but opening with Android work, so will copy and paste for you


>>> MCShield AllScans.txt <<<

-----------------------------




MCShield ::Anti-Malware Tool:: http://www.mcshield.net/

>>> v 3.0.5.28 / DB: 2016.2.21.1 / Windows 7 <<<


3/7/2016 6:47:21 AM > Drive C: - scan started (And ~932 GB, NTFS HDD )...



=> The drive is clean.



Now wait for a malware expert to assist you




Offline essexboy

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Re: The Bitdefender usb was infected
« Reply #8 on: March 06, 2016, 10:30:52 PM »
No malware present, you may be looking at hardware problems 

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Re: The Bitdefender usb was infected
« Reply #9 on: March 06, 2016, 10:34:03 PM »
Understood but briefly can you explain what could cause a screen freeze at the login? Would it be a faulty bios?

Offline essexboy

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Re: The Bitdefender usb was infected
« Reply #10 on: March 06, 2016, 10:41:49 PM »
Are you using a USB keyboard and mouse ?

If so is USB enabled in the BIOS

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Re: The Bitdefender usb was infected
« Reply #11 on: March 06, 2016, 10:49:16 PM »
My mouse uses a WIFI usb and my keyboard is connected to my computer. They are working properly now and I am not sure about the USB enabled BIOS, I will go check that.